Job Posting Title Steve & Kate's Customer Relationship Specialist (Remote - Seasonal Support)

Bright Horizons; Broomfield (CO); Remote; Full time

Job summary

Join a leading company as a Seasonal Customer Relationship Specialist, providing exceptional service in a remote role. You will handle customer inquiries, manage reservations, and educate clients on services while ensuring high satisfaction levels. Ideal for candidates with strong communication and organizational skills, this position offers a supportive environment with opportunities for growth.

Benefits

Medical, dental, and vision insurance

Life insurance

Long-term and short-term disability insurance

Tuition Reimbursement

401(k) retirement plan

Qualifications

• At least 1 year of customer service or call center experience.
• Typing speed of 35 WPM or higher.

Responsibilities

• Handle incoming calls, including reservations and scheduling.
• Educate customers on Bright Horizons' services and policies.
• Respond to inquiries and troubleshoot issues via phone, chat, or email.

Skills

Communication

Organizational

Time Management

Bilingual in Spanish

Education

High school diploma or equivalent

Associate's degree

Tools

Microsoft Office

Job description

Job Posting Title: Steve & Kate's Customer Relationship Specialist (Remote - Seasonal Support)

Join to apply for the Steve & Kate's Customer Relationship Specialist (Remote - Seasonal Support) role at Bright Horizons.

Job Overview

Step into a support role as a Steve & Kate’s Seasonal Customer Relationship Specialist at Bright Horizons. In this position, you will provide exceptional service to customers, supporting one of Bright Horizons' divisions such as full-service child care, Back-Up Care Advantage, College Coach, or EdAssist.

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Long-term and short-term disability insurance
• Tuition Reimbursement
• 401(k) retirement plan

Responsibilities

• Handle incoming calls, including reservations, scheduling, and research on customer needs.
• Make outgoing calls to confirm reservations, schedule appointments, and share research results.
• Educate customers on Bright Horizons' services, policies, and procedures.
• Respond to inquiries, troubleshoot issues, and resolve customer needs via phone, chat, or email.
• Manage work queues, follow performance standards, and assist escalated customers.
• Maintain professionalism and ensure a high level of customer satisfaction.

Qualifications

• High school diploma or equivalent; Associate's degree preferred.
• At least 1 year of customer service or call center experience.
• Excellent communication, organizational, and time management skills.
• Typing speed of 35 WPM or higher and proficiency in Microsoft Office.
• Willingness to learn new systems; bilingual in Spanish preferred.

Additional Information

The starting hourly rate is between $18.00 and $20.50, depending on experience and other factors. Bright Horizons promotes an inclusive workplace and provides equal employment opportunities. For accommodations during the application process, contact our recruitment helpdesk.

Employment Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Education Administration Programs