Job Posting Title Sterile Processing Quality Improvement Specialist

Carolinas Medical Center; Winston-Salem (NC); On-site; USD 46,000 - 68,000; Full time

Job summary

Carolinas Medical Center in Winston-Salem, NC seeks a Quality Improvement Lead to evaluate and optimize clinical workflows across multiple sites. You will drive LEAN and IHI-based improvement projects, analyze data for care patterns, and collaborate with departments to implement evidence-based changes.

The role requires a health-related Bachelor's (Master's preferred), 4+ years in healthcare quality, and certification in quality domains.

Qualifications

• Bachelor's degree in health-related field or industrial engineering.
• Master's degree preferred or equivalent work experience.
• Four years' experience in health care with minimum three years' experience in quality improvement/process improvement/change management.

Responsibilities

• Evaluates performance through workflow efficiency, staff competency, resources, safety and compliance.
• Develops and facilitates improvement plans using IHI Model for Improvement and LEAN.
• Identifies opportunities for improvement with select departments.
• Analyzes data to identify care delivery patterns and root causes for trends.
• Displays data with run charts, histograms, and keeps trended reports.
• Translates findings into actionable strategies for early intervention and health management.
• Ensures staff education and resources for effective change.
• Communicates performance to staff and leadership through meetings and trainings.
• Collaborates to increase NCQA recognition for PCMH, Diabetes, Heart and Stroke.
• Documents improvement activities and reports externally as appropriate.
• Highlights results and accomplishments of QI initiatives.
• Demonstrates problem solving, leadership, and team building to achieve goals.
• Aligns efforts with other departments to achieve common goals.
• Creates policies to ensure quality care and minimize harm.

Skills

Quality improvement concepts

LEAN and Six Sigma

Data analysis

Change management

Team facilitation

Project management

Education

Bachelor's degree health-related field

Industrial engineering

Master's degree preferred

Tools

Statistical analysis tools

Data visualization

NCQA processes

Job description

Department:

37719 Wake Forest Baptist Medical Center - Sterile Processing Services

Status:

Benefits Eligible: Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Full Time

40 hours

Days Monday - Friday, 0730 - 1530

*Shift could vary to meet the operational needs for evening/night shift

*Position may include travel to other AHWFB Hospital locations (Alleghany, Davie, High Point, Hugh Chatham, Lexington, Wilkes and future Greensboro hospital) and ASC locations (Clemmons, Greensboro, High Point, Winston).

Pay Range:

$33.05 - $49.60

Education/Experience:

Bachelor's degree in health related field or industrial engineering. Master's degree preferred or equivalent work experience. Four years' experience in health care setting with minimum of three years' experience in quality improvement, process improvement, change management, etc.

Licensure, Certification, and/or Registration:

Certification in Health Care Quality (CPHQ), Six Sigma or other health quality certification preferred.

Essential Functions:

• 1. Evaluates performance through assessment of workflow efficiency, competency of staff, utilization of resources, safety and compliance.
• 2. Develops and facilitates implementation of improvement plans following the IHI Model for Improvement and LEAN.
• 3. Works closely with select departments to identify and prioritize opportunities for improvement
• 4. Analyzes data for patterns and trends in care delivery; discovers root causes for specific patient care trends and for critical event analysis (i.e., Root Cause Analysis, Failure Modes and Effects Analysis). Translates data into actionable information (using data to drive change).
• 5. Disseminates/displays data using common performance improvement tools (e.g., run charts, histograms). Maintains trended reports and summaries of key findings.
• 6. Translates findings and outcomes and recommend strategies for early intervention and health/disease management, new programs, workflow and operational improvement activities. Assists in facilitating changes and improvements based on the data.
• 7. Assures all staff have the education and resource material needed to facilitate the change.
• 8. Ensures administration, staff and providers are aware of performance in relation to the desired performance level, and the evidence base for the measure. Disseminates information via corporate meetings, flyers, email, SharePoint and in personalized office training classes.
• 9. Collaborates with select teams to increase the number of practices/providers with NCQA recognition for Patient-Centered Medical Home (PCMH), Diabetes, Heart and Stroke, and others. Ensures those already recognized maintain their recognition status.
• 10. Assures that improvement activities are documented and reported within the organization and externally as appropriate.
• 11. Highlights results and accomplishments of QI initiatives.
• 12. Demonstrates problem solving, leadership, conflict management and team building skills in order to ensure a productive work environment and achievement of goals.
• 13. Aligns efforts with other departments to increase the likelihood of achieving our common goals.
• 14. Collaborates with leadership and staff to create policies and procedures that ensure excellent quality care and minimize harm to the patient.
• 15. Attends meetings, conferences and trainings related to continuous improvement.

Skills/Qualifications:

• Knowledge of quality improvement concepts, methods and tools (e.g., PDSA, rapid cycle quality improvement, LEAN, Six Sigma and reliability principles) and change management experience.
• Knowledge of computer systems and applications.
• Knowledge of medical terminology, medical records and clinical care processes.
• Detailed understanding and experience using the techniques of system design, reengineering, reliability, quality improvement, process mapping, project management, data management and statistical analysis
• Experienced at using an evidence-based approach to facilitate multidisciplinary quality improvement work.
• Proficient in team development and facilitation techniques applied to project teams to achieve their highest potential.
• Experience in leading group processes and negotiation.

Work Environment:

Clean, well-lit and comfortable climate Involves frequent contact with staff and others Subject to many interruptions Moderate noise environment Work may be stressful at times Subject to varying and unpredictable situations Subject to changes in work schedules and areas to meet customer/department needs

Physical Requirements:

0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, pro