Job Posting Title Front Office Assistant - Interventional Pain Management

Bayfrontstpete; Orlando (FL); Hybrid; USD 18,000 - 25,000; Full time

Job summary

Florida Medical Clinic Orlando Health seeks a Front Office Assistant to support ambulatory and physician office operations in Interventional Pain Management. You will handle patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

The role involves travel to Land O' Lakes and Zephyrhills and requires professional interaction with patients and families, accurate data collection, and strict adherence to policies.

Qualifications

• High School diploma or equivalent.
• Six months experience in a clerical office or related customer service setting.

Responsibilities

• Schedules patient appointments according to practice scheduling protocols.
• Obtains patient demographic and insurance information.
• Processes requests for medical records per policies.
• Adheres to Orlando Health policies and value statements.
• Operates office equipment and manages calls professionally.
• Contributes to patient satisfaction and attendance compliance.
• Maintains compliance with policies and procedures.

Skills

Patient registration

Appointment scheduling

Telephone coverage

Medical office operations

Education

High School diploma or equivalent

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title:Front Office Assistant

Full Time:Monday-Friday, 8:00 AM - 5:00 PM.

Department: Interventional Pain Management

Location: This position travels to Land O' Lakes & Zephyrhills.

Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.l>
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting