job id 3384 Patient Care Representative

US Eye; Sarasota (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(K) Company Match

Medical and Dental Insurance

Vision Benefits

Flexible Spending Accounts

Pet Insurance

Disability Insurance

Life Insurance

Continuing Education

Paid Time Off

Job summary

US Eye in Sarasota, FL is seeking a friendly receptionist to manage front desk duties in a fast-paced eye care practice. You will greet patients, verify information, and assist with questions while maintaining a welcoming environment.

Responsibilities include check-in, scheduling inquiries, co-pays, and patient checkout, using Microsoft Office and practice software. A professional, patient-focused approach is essential.

Qualifications

• High school diploma required.
• Experience with Microsoft Office products.
• Prior experience in a customer service role.
• Associate’s degree preferred.
• Must be able to work under pressure and respond to patient requests positively.

Responsibilities

• Greet and direct patients, visitors, and staff at entry.
• Verify information and assist with patient check-in.
• Print daily schedules and manage appointment details.
• Attend to walk-in patients and scheduling inquiries.
• Process co-pays and balances at checkout.
• Maintain orderly and safe workspace for patients and staff.
• Complete reports and forms as requested.
• Travel to other locations as necessary.

Skills

Customer service

Multitasking

Time management

Communication

Reading and writing

Education

High school diploma

Associate’s degree (preferred)

Tools

Microsoft Office

Job description

JOIN OUR TEAM

• Greet and direct all patients, visitors, and staff upon entry of the practice. Monitor the reception areas throughout the day and provide assistance as needed.


• Provide a pleasant, and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.


• Print daily team/physician schedules as evidenced by the schedule of appointments for that day.


• Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.


• Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.


• Cross-check and update next-day charts as evidenced by the appointment schedule.


• Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.


• Complete appointment confirmation calls based on the patient appointment schedule.


• Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check‑out period.


• Fill out essential reports and forms as requested.


• Additional administrative responsibilities as needed


• Demonstrated knowledge of material, methods, instruments, and equipment.


• Demonstrated ability to read, write, and perform mathematical calculations.


• Ability to follow oral and written instructions.


• Demonstrated ability to multi‑task, work in a fast‑paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.

Education and Experience:

• High school diploma.


• Experience with Microsoft Office products.


• Prior experience in a customer service role.


• Must be able to work under pressure and respond to patient requests in a positive manner.


• Associate’s degree (preferred).

Position Type and Expected Hours of Work:

• This is a full‑time position located in Sarasota, FL


• Days and hours are Monday‑Friday


• Travel to other locations as necessary

Benefits:

• 401(K) Company Match


• Medical and Dental Insurance


• Vision Benefits


• Flexible Spending Accounts


• Pet Insurance


• Disability Insurance


• Life Insurance


• Continuing Education


• Paid Time Off

US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws