Job Coach II

Hope Services; Emeryville (CA); On-site; USD 28,000 - 37,000; Full time

Job summary

Hope Services in Emeryville, California, seeks a dedicated Job Coach II to deliver individualized services to HOPE clients across various worksites. You will assess and remediate personal and social barriers, and may provide job-site training and ongoing goal setting with employers to ensure successful community placements.

You will lead skill training, support new locations, and collaborate with HOPE staff to promote client success.

Qualifications

• High School diploma, G.E.D. or equivalent plus two years of related experience with people with disabilities in a rehabilitation environment.
• Ability to observe, evaluate, document and communicate verbally and in writing.
• Knowledge of time study development.
• Basic computer knowledge.
• Knowledge of normalization concepts.
• Flexibility in scheduling and task prioritization.

Responsibilities

• Takes a lead role in providing job and skill training for HOPE clients in the community, and on-the-job training for other job coaches.
• Implements start-up projects and services, and supports new locations.
• Provides supports to assure client success in employment placements; may vary hours.
• Evaluates, trains, sets goals, and follows up for job retention.
• Liaises with employers to provide training and support for long-term employment success.
• Monitors assigned clients; advocates and provides referrals; assists with accommodations and ADA issues.
• Represents the Agency in the community and maintains professional relations with families, employers, and funding sources.

Skills

Verbal & written communication

Disability experience

Flexibility

Teamwork

Organization

Critical thinking

Time study knowledge

Basic computer skills

Normalization concepts

Scheduling adaptability

Education

High School Diploma or GED

Job description

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?

Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels.

2025 Winner of Mercury News Best in Silicon Valley

ASPIRE to Excellence CARF Accredited

2024 Great Nonprofits Top-Rated Nonprofit

Four-star Charity Navigator

2024 Candid Gold Seal of Transparency

Pay Rate: $23.06/hour

Summary The Job Coach II acts as a floater delivering service at various worksites. Provides individualized service to HOPE clients to assess and remediate personal and social barriers, which inhibit success in community settings. May also provide job-site training and intervention as assigned for HOPE clients place in community employment settings and work closely with clients and employers to determine job training goals and ongoing success.

Essential Functions

• Takes a lead role in providing job and skill training for HOPE clients working in the community, provides support and on the job training for other job coaches.
• Implements start-up projects and services, provides support for new locations.
• Provides needed supports to assure client success in employment placements. May work varied hours depending on client and program needs.
• Evaluation, training, goal setting and follow-up services for successful job retention.
• Acts as a liaison with the employer, providing training and supports, consultation on employment related issues for success of long-term employment.
• An act as a program monitor to assigned clients and provides advocacy and referrals as needed. Assists clients with accommodations and ADA related issues.
• Represents the Agency in the community. Maintains a professional relationship with family members, employers, and funding sources. Complies with employer policies and procedures while assigned to their locations
• Completes all required reports and documentation, maintains complete and accurate case files, conducts annual and semi-annual meetings, and prepares individualized service plans.
• Assures compliance with Agency and departmental safety and confidentiality standards.
• Works independently in the community, develops and implements instructional plans, social skill training and provides interventions as needed.
• Works in a variety of settings and assignments as needed to accommodate changing needs and or requests by contracting employers, including hours of work and location.
• Performs task analysis and time studies for wage evaluations as required by DOL.
• Acts as a mandated abuse reporter
• May perform other duties as assigned to assure the efficiency of the program.

Qualifications Required

High School diploma, G.E.D. or equivalent plus two years of related experience working with people with disabilities in a rehabilitation environment. One of those two years of experience will be as a job coach.

Required Knowledge And Skills

• Ability to understand and relate to individuals with disabilities, their families, the community and HOPE personnel.
• Flexibility in scheduling of work hours, location and type of assignments within the greater service region.
• Ability to observe, evaluate, document and communicate verbally and in writing.
• Ability to accept supervision and work cooperatively as a team member with all Employment Services staff as well as with the client and employers.
• Ability to teach good work habits and social skills to individuals with developmental disabilities.
• Ability to utilize critical thinking skills in decision making situations, good organizational and record keeping skills, and good independent judgment.
• Basic computer knowledge
• Knowledge and understanding of time study development
• Knowledge and commitment to the principles and concepts of normalization.
• Ability to be flexible with scheduling and prioritization of tasks

Environmental Conditions

Extensive travel in the community, providing physical and vocational training supports to the consumer in community based placement. Exposure to outdoor weather, dust and pollens. In the consumer’s employment setting, will be exposed to a variety of retail, production, and manufacturing environments and elements.

Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??

Visit www.hopeservices.org to find out more about us and the people we serve.

Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.