Job Coach Coordinator

SEEC; Silver Spring (MD); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive pay

STD & Basic Life Insurance

403(b) matching retirement plan

Paid vacation

Tuition assistance

Employee Assistance Program

And more!

Job summary

SEEC, a progressive nonprofit in Silver Spring, MD, seeks a Job Coach Supervisor to lead the Employment Service Team. You will supervise Job Coaches, shape weekly schedules, coordinate coverage, and translate person-centered plans into clear guidance for staff, employers, and participants.

You will model professional, culturally responsive supports, track outcomes, and coach staff for continued growth. Requirements include a bachelor’s degree and at least three years in the field with

Qualifications

• Minimum of 3 years of experience supporting adults with developmental disabilities.
• At least 1 year of staff supervision experience.
• Bachelor’s degree in a related field preferred; equivalent experience will be considered.
• Knowledge of supported and customized employment practices.
• Understanding of person-centered planning, job coaching, natural supports, and fading strategies.
• Strong documentation, workplace professionalism, and inclusive employment practices.
• Demonstrated leadership, organizational, and communication skills.
• Strong coaching, problem-solving, and customer service skills.
• Ability to use data to inform decisions.
• Valid driver’s license.

Responsibilities

• Directly supervise Job Coaches through regular one-on-one meetings, coaching, feedback, performance evaluation, accountability, and professional development; model sound judgment, professionalism, respectful communication, and person-centered leadership.
• Develop and manage weekly schedules and assignments, balancing individual support needs, staff availability, geography, continuity, authorized services, and efficient use of hours.
• Coordinate coverage for call-outs, leave, vacancies, schedule changes, and emerging needs; communicate changes promptly and ensure assigned coverage is completed.
• Partner with RECs and Employment Consultants to translate person-centered plans, goals, preferences, task analyses, support strategies, accommodations, safety considerations, and fading plans into clear Job Coach direction.
• Observe services, review documentation, and gather feedback as appropriate to monitor quality, consistency, safety, cultural responsiveness, and whether supports promote choice, independence, natural supports, and successful employment outcomes.
• Track participant outcomes and the impact of Job Coaching, including progress toward employment goals, skill and task mastery, increased independence, fading of paid supports, use of natural supports, expanded job responsibilities or hours, retention, and advancement; use findings to adjust support strategies and inform program improvement.
• Lead Job Coach onboarding and competency-based training; identify ongoing development needs, coach staff in best practices, and maintain consistent standards of practice across job sites.
• Support recruitment, interviewing, selection, onboarding, and retention of Job Coaches with the Program Director and Human Resources, promoting a qualified and diverse workforce.
• Track staffing capacity, utilization, scheduled versus actual hours, and coverage gaps; recommend staffing, scheduling, or workflow adjustments based on participant and program needs.
• Ensure Job Coach documentation is accurate, timely, person-centered, confidential, and compliant with organizational and funder requirements; follow up on gaps and recurring quality concerns.
• Manage Job Coach attendance, timekeeping, professionalism, leave, and performance concerns in coordination with the Program Director and Human Resources, including timely coaching and corrective action when needed.
• Build a cohesive Job Coach team through regular meetings, clear communication, conflict resolution, shared problem solving, peer learning, recognition, and opportunities for staff input and ownership.
• Ensure Job Coaches understand and appropriately respond to health, safety, rights, emergency, incident, and workplace concerns; reinforce person-specific plans, organizational procedures, required reporting, and appropriate escalation.
• Coach staff on task analyses, natural supports, accommodations, fading strategies, assistive technology, self-advocacy, and adapting supports as workplace expectations or individual needs change.
• Build and maintain collaborative relationships with employers, families, community partners, and other service providers; support Job Coaches in advocating for inclusive employment, effective workplace supports, and opportunities for participant growth while respecting individual choice and confidentiality.
• Provide direct job coaching, Follow Along, or emergency coverage when needed and consistent with management responsibilities, modeling high-quality, culturally responsive, person-centered support.
• Partner with Employment Services leadership on workflows, staffing models, service quality, compliance, communication, data, outcomes, and continuous improvement; remain current on relevant regulations, evidence-based employment practices, technology, and professional development.

Skills

Leadership

Coaching

Communication

Data-driven decisions

Driver's license

Education

Bachelor’s degree in Human Services, Rehabilitation, Social Work, Business, or related field

Job description

1300 Spring Street, Suite 400
Silver Spring, MD 20910, USA

Description

ABOUT SEEC

SEEC is a progressive nonprofit agency providing a wide range of community supports to help people with developmental disabilities live the lives they choose. Supports are provided solely in the community and are directed by the interests, needs, and aspirations of each person.

Named as a Top Workplaces USA 2023, SEEC is a nationally recognized disability services provider in Maryland dedicated to progressive values and the belief that all those in the intellectual and developmental disability community can Live, Work and Thrive. Come join us!

ABOUT THE TEAM

The Employment Service Department assist with job advancement, job training, employer outreach, and job retention for supporting individuals. The Employment Service Team helps achieve each individual's goals at their job sites.

IN THIS ROLE, YOU'LL:

• Directly supervise Job Coaches through regular one-on-one meetings, coaching, feedback, performance evaluation, accountability, and professional development; model sound judgment, professionalism, respectful communication, and person-centered leadership.
• Develop and manage weekly schedules and assignments, balancing individual support needs, staff availability, geography, continuity, authorized services, and efficient use of hours.
• Coordinate coverage for call-outs, leave, vacancies, schedule changes, and emerging needs; communicate changes promptly and ensure assigned coverage is completed.
• Partner with RECs and Employment Consultants to translate person-centered plans, goals, preferences, task analyses, support strategies, accommodations, safety considerations, and fading plans into clear Job Coach direction.
• Observe services, review documentation, and gather feedback as appropriate to monitor quality, consistency, safety, cultural responsiveness, and whether supports promote choice, independence, natural supports, and successful employment outcomes.
• Track participant outcomes and the impact of Job Coaching, including progress toward employment goals, skill and task mastery, increased independence, fading of paid supports, use of natural supports, expanded job responsibilities or hours, retention, and advancement; use findings to adjust support strategies and inform program improvement.
• Lead Job Coach onboarding and competency-based training; identify ongoing development needs, coach staff in best practices, and maintain consistent standards of practice across job sites.
• Support recruitment, interviewing, selection, onboarding, and retention of Job Coaches with the Program Director and Human Resources, promoting a qualified and diverse workforce.
• Track staffing capacity, utilization, scheduled versus actual hours, and coverage gaps; recommend staffing, scheduling, or workflow adjustments based on participant and program needs.
• Ensure Job Coach documentation is accurate, timely, person-centered, confidential, and compliant with organizational and funder requirements; follow up on gaps and recurring quality concerns.
• Manage Job Coach attendance, timekeeping, professionalism, leave, and performance concerns in coordination with the Program Director and Human Resources, including timely coaching and corrective action when needed.
• Build a cohesive Job Coach team through regular meetings, clear communication, conflict resolution, shared problem solving, peer learning, recognition, and opportunities for staff input and ownership.
• Ensure Job Coaches understand and appropriately respond to health, safety, rights, emergency, incident, and workplace concerns; reinforce person-specific plans, organizational procedures, required reporting, and appropriate escalation.
• Coach staff on task analyses, natural supports, accommodations, fading strategies, assistive technology, self-advocacy, and adapting supports as workplace expectations or individual needs change.
• Build and maintain collaborative relationships with employers, families, community partners, and other service providers; support Job Coaches in advocating for inclusive employment, effective workplace supports, and opportunities for participant growth while respecting individual choice and confidentiality.
• Provide direct job coaching, Follow Along, or emergency coverage when needed and consistent with management responsibilities, modeling high-quality, culturally responsive, person-centered support.
• Partner with Employment Services leadership on workflows, staffing models, service quality, compliance, communication, data, outcomes, and continuous improvement; remain current on relevant regulations, evidence-based employment practices, technology, and professional development.

ABOUT YOU

• Minimum of 3 years of experience supporting adults with developmental disabilities, preferably in employment services.
• At least 1 year of staff supervision experience.
• Bachelor’s degree in Human Services, Rehabilitation, Social Work, Business, or a related field preferred; equivalent experience will be considered.
• Knowledge of supported and customized employment practices.
• Understanding of person-centered planning, job coaching, natural supports, and fading strategies.
• Strong knowledge of documentation, workplace professionalism, and inclusive employment practices.
• Demonstrated leadership, organizational, and communication skills.
• Strong coaching, problem-solving, and customer service skills.
• Ability to use data to inform decisions and improve services.
• Valid driver’s license

WE OFFER

• Competitive Pay
• STD & Basic Life Insurance
• Matching 403B
• Paid Vacation.
• Tuition Assistance Program.
• Employee Program Assistance
• And more!

SEEC is an equal opportunity employer committed to hiring a diverse workforce in an inclusive cultural environment. SEEC does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.