Job Coach Commercial Services

PRIDE Industries; Roseville (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

PRIDE Industries is a mission-driven company in California recruiting a Job Coach Commercial Services to support employees with disabilities at a commercial contract. The role emphasizes assisting with daily tasks, attendance, and adapting work routines to meet contract needs with accommodations as required.

The Job Coach supports safety, quality, and customer relations while coordinating with supervisors and HR to maintain accurate records and positive team dynamics on site.

Qualifications

• One year or more work experience working with people with disabilities preferred.
• Effective written communication skills using appropriate business English.
• Intermediate computer literacy including word processing, spreadsheet, database and presentation software.
• Demonstrated customer service, problem solving and commonsense skills.

Responsibilities

• Monitors and teaches employees with disabilities skills to help them succeed in their job.
• Assists employees with arrival and departure to work; transportation; and learning site protocols.
• Coaches and trains employees in attendance, schedule, performance and interactions.
• Maintains case files with notes, evaluations and related paperwork.
• Ensures the employee is working safely and maintains quality standards.
• Communicates with employees and supervisors to sustain positive working relationships.
• Addresses situations involving emotional, physical, or psychological challenges.

Skills

Custodial knowledge

Disability experience

Communication

Customer service

Office software

Math skills

Education

High School Diploma or GED

Tools

Word processing

Spreadsheet

Database

Job description

PRIDE Industries is a fast-paced company with a mission To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position.

PRIDE Industries

Job Description

Job

Job Coach Commercial Services

Job Code

N43 - PR-Job Coach Comm Svcs

HR Title Group

Rehabilitation Services

Salary Grade

N16

FLSA Status

Non-Exempt

Approval Date

January 2021

SUPERVISES

There are no direct reports with this position.

POSITION SUMMARY

Under general supervision, the Job Coach provides employment support to employees with disabilities at a commercial contract. Employees in this job class assist employees in maintaining hygiene, attendance, communication, working with customers, getting along with supervisors, leads and co-workers and performing their job to the best of their ability. This job requires knowledge of working with employees with disabilities and the ability to assist employees during their workday in performing their job tasks to meet the customer/contract needs with accommodations, as necessary.

TYPICAL DUTIES

• 1. * Monitors and teaches employees with disabilities skills to help them succeed in their job. Supports employees by answering questions and providing direction to them throughout their work shift.
• 2. * Assists employees with arrival and departure to work; transportation; and assistance with learning the protocol and rules for the work site
• 3. * Coaches and trains employees in managing their attendance, schedule, performance, interactions, and personal behavior.
• 4. * Assists Counselor, Human Resources, or their direct supervisor in maintaining case files to include case notes, incident reports, health and safety risk assessments, timecards, employee evaluations, performance summaries, wage evaluations, work assessments and related paperwork on a daily basis as required by PRIDE.
• 5. * Ensures the employee is working safely and maintains quality standards.
• 6. * Communicates with employees and supervisors to ensure that the employee and all relationships are successfully and positively maintained.
• 7. * Ensures correct procedures are followed when handling situations relating to emotional, physical, or psychological breakdowns.
• 8. Performs other duties and special projects as assigned.
• * Denotes Essential Job Function

MINIMUM QUALIFICATIONS

• - Knowledge in custodial work preferred;
• - One year or more work experience working with people with disabilities preferred;
• - Ability to communicate effectively and respond to questions and requests from team, customers and others;
• - Effective written communication skills using appropriate business English;
• - Human relations skills to maintain effective working relationships with team;
• - Effective customer service skills;
• - Intermediate computer literacy including knowledge of word processing, spreadsheet, database and presentation software;
• - Basic mathematical ability including addition, subtraction, multiplication, and division;
• - Demonstrated customer service, problem solving and commonsense skills.

MENTAL REQUIREMENTS

This position requires the ability to have and maintain sufficient strength, agility and endurance to perform during stressful (physical, mental, and emotional) situations encountered on the job without compromising the employee’s health and well-being or that of their co-workers or inmates.

EDUCATION REQUIREMENTS

High School Diploma or GED

CERTIFICATES OR LICENSES REQUIRED

The following licenses or certificates may be required depending on local, state and/or contract requirements

Valid Driver's License

PHYSICAL REQUIREMENTS

Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance

• Maneuvering in and around worksites on uneven surfaces
• Viewing computer screen/monitor
• Utilizing keyboard
• Transporting to various sites

Work is performed at a customer’s worksite. Employees may be exposed to chemicals, dust, noise from equipment and depending on external weather conditions, wind, rain, heat and cold. Work is performed days, evenings and weekends and requires frequent travel. Employees will work with clients/employees with behavioral challenges.

WORK ENVIRONMENT

Some of the work is performed in a normal office environment with limited privacy and some exposure to background noise. The remainder of the work is in a prison healthcare facility with specialized needs for security and environmental control.

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.

At PRIDE, we make a difference in the lives of many, one job at a time.

Learn more about who we are and what we stand for at www.prideindustries.com.

PRIDE Industries is an Equal Opportunity Employer.

All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.

Thank you for considering a career with us—we look forward to connecting with you!