Job Coach and DD Program Assistant- On Call

Goodwill-Industries-of-the-Columbia; Kennewick (WA); On-site; USD 28,929 - 31,684; Part time

Benefits offered by this job

Paid Vacation and Sick Leave

Paid Time Off (PTO)

On-Demand Payment

Bonus Opportunity

Technology Stipend

Retirement Savings Plan

Job summary

Goodwill-Industries-of-the-Columbia is seeking a Job Coach & DD Program Assistant to support facility-based job training for individuals with disabilities within a Goodwill retail environment and in community settings.

The role focuses on skill development, task completion, and behavior management to help transition participants to independent employment. It requires maintaining case notes and coordinating with educators, vendors, and staff.

Qualifications

• Excellent written and verbal communication skills.
• Ability to negotiate and influence.
• Attention to detail and time sensitivity.
• Creative problem-solver with customer service focus.

Responsibilities

• Maintain contact with participants and community employers to ensure job match meets needs.
• Advocate for individuals served; negotiate schedules and accommodations as needed.
• Maintain on-call availability 7:00–8:00 am and report to worksite promptly.
• Provide job coaching to individuals learning tasks.
• Maintain case notes and documentation in required formats.
• Supervise and support individuals in training at Goodwill retail facilities.
• Support person-centered training goals and employment plans; track progress.
• Follow behavioral support plans as required.
• Coordinate with providers for resources and services.
• Model professional relationships between staff and participants.
• Maintain positive relations with funders, vendors, transportation, and guardians.

Skills

Communication skills

Negotiation

Time management

Problem solving

Customer service

Teamwork

Driver's license

Job description

Description

This position will close for applicant screening on 07/09/2026 at 11:00pm Pacific.

Job Description

The Job Coach & DD Program Assistant supports facility-based job training for individuals with disabilities within a Goodwill retail environment and in community settings. This role assists participants with skill development, task completion, and behavior management to help them successfully transition from a Goodwill training environment to independent community employment. The position builds and maintains positive, professional relationships with participants, parents/guardians, educators, vendors, funders, and Goodwill retail staff. It is also responsible for maintaining accurate and timely participant case notes and documentation in accordance with Agency standards.

What will you do in this job?

• Maintain contact with participants and community employers (including community work-experience training sites) to ensure job match/training meets the needs of both the participant and employer.
• Act as an advocate on behalf of individuals served by the Agency; may perform intermediary dispute resolution between participant and employer as work situation dictates; negotiate work schedules, job tasks and accommodations (if necessary) on behalf of individuals served.
• Maintain on-call availability between 7:00 am and 8:00 am Monday- Friday and report to the worksite within one hour when contacted. This includes responding promptly to calls, messages, or notifications and arriving prepared to perform assigned duties as needed.
• Perform job coaching to individuals with disabilities who need to learn job tasks on an individualized basis.
• Maintain case notes, participant follow-up, documentation and filing of appropriate data in established formats as required.
• Supervises, assists, guides and supports individuals with disabilities receiving job-training services at a Goodwill retail facility.
• Supports person centered training goals and employment plans and ensure that progress is being made.
• Implements appropriate behavior supports, including written Functional Assessments and Positive Behavior Support Plan as required.
• Network and coordinate resource/support services with appropriate providers.
• Model and coach for exemplary relationships between retail employees and program participants.
• Maintains healthy working relationships with funders, vendors, transportation and residential providers, parents and guardians.
• Follows policies and procedures as established by the Developmental Disabilities Administration, specifically those required by DDA Policy 6.13, and all other contractual requirements.

Please apply if you…

• Have the agility to work both independently and in collaborative teams.
• Are a self-starter with personal drive and initiative.
• Have excellent written and verbal communication skills.
• Possess the ability to negotiate and influence.
• Possess attention to detail and thrive in a time sensitive environment.
• Are a creative problem-solver.
• Are passionate about providing high quality customer service.
• Interact positively with ethnically, culturally, economically, and disability diverse populations.
• Want to be part of an energetic, positive leadership team whose focus is innovation and excellence.
• Are committed to working in a drug-free work environment.
• Can pass an established background screening process.
• Possess a valid state-issued driver’s license for at least three (3) years, good driving record, ability to provide own transportation, and proof of current automobile insurance.

This position qualifies for the following benefits:

Starting Rate

$21.00, with eligibility for annual performance-based increases. Maximum pay is $23.06, achievable through sustained good performance and years of service.

Benefits Include:

• Paid Vacation and Sick Leave: Accrued based on hours worked.
• Paid Time Off (PTO): Twelve hours of floating holiday annually. Prorated based upon hire date in the first calendar year of employment.
• Additional Longevity PTO: Earned on the anniversary date of hire, based on full- or part-time status.
• On-Demand Payment: Access to earned wages before payday.
• Bonus Opportunity: Based upon performance and prorated based upon hire date.
• Technology Stipend: Each pay period commensurate with anticipated personal technology use for business.
• Access to Financial Assistance: Support for training, education, and career development to help employees advance in their professional growth.
• Retirement Savings Plan: Eligible to participate in a 401(k) or Roth IRA upon turning 18, with enrollment eligibility after one year of service and 1,000 hours worked in the first year (or 500-1,000 hours each year for two consecutive years). Enrollment entry dates are January 1st or July 1st.

Job Location

Tri-Cities, WA. (We have several stores throughout the Tri-Cities)

Work Schedule

Part-time nonexempt position. Days and hours are dependent on business needs, but will occur primarily Monday through Thursday from 8:00am- 4:30pm. This position is budgeted for a minimum of twelve (12) hours per week and a maximum of twenty four (24).

As an employer who welcomes and trains vulnerable adults in the workplace, a background check is run at the permission of the finalist candidates. Each finalist will receive a copy of their report directly from the third party agency who completes the check.. This report is sent directly to the e-mail address you specify on your background check authorization. A description of your rights under the Fair Credit Reporting Act and dispute instructions are also included.

Information about specific automatic disqualifying pending charges or convictions may be found in WAC 388-113-0020.