[Job 22370] Support Analyst, Colombia

CI&T; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

CI&T is looking for a proactive L2 Support Analyst to join their tech transformation team. This entry-level role focuses on supporting site migrations, DNS management, and providing technical support across various platforms. As part of the support team, you'll collaborate with developers and QA to tackle escalated issues, ensuring transitions are seamless and issues are swiftly resolved. Ideal candidates are proactive learners with strong communication skills, ready to contribute in a fast-paced environment.

Benefits

Premium Healthcare

Meal voucher

Maternity and Parental leaves

Mobile services subsidy

Sick pay-Life insurance

CI&T University

Paid Vacations

Qualifications

• Strong communication skills in English.
• Proactive attitude and willingness to learn.
• Familiarity with DNS management is advantageous.

Responsibilities

• Provide Level 2 support for web applications.
• Diagnose and resolve technical issues.
• Monitor production environments.

Skills

Communication

Teamwork

Technical Support

Job description

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 6,500 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

General Description

We are seeking a proactive L2 Support Analyst to join our team. In this entry-level position, you will play an important role in supporting site migrations, specifically focusing on DNS management for websites hosted on CDN providers. Additionally, you will assist with third-party integrations and provide support for internal systems.

Your primary responsibilities will involve diagnosing technical issues, assisting with production environments, and ensuring seamless transitions. As an integral part of our support team, you will communicate effectively with developers, QA teams, and stakeholders to resolve escalated incidents and optimize processes.

Responsibilities

• Technical Support & Incident Management
• Provide Level 2 support for web applications.
• Diagnose, troubleshoot, and resolve technical issues escalated from L1 support or reported by stakeholders.
• Coordinate with L3 engineering teams when deeper analysis or code fixes are needed.
• Problem Analysis & Resolution
• Investigate, document, and track recurring incidents to identify systemic issues and recommend improvements.
• Work closely with developers and QA teams to escalate unresolved defects for timely correction.
• Assist in system monitoring to proactively detect and resolve issues.
• Production Support & Continuous Improvement
• Assist with production environment monitoring, identifying risks and anomalies.
• Provide insights on best practices for system reliability and scalability.
• Stay up to date on emerging support methodologies to enhance troubleshooting efficiency.

Requirements:

• Strong communication skills in English, with the ability to convey technical concepts to non-technical stakeholders.
• Proactive attitude and willingness to learn; previous experience in a support role is a plus but not required.
• Familiarity with DNS management and HTTPS certificate processes is advantageous.
• Ability to work collaboratively in a fast-paced environment and contribute to effective teamwork across multiple functions.

Join Us!

Be part of a team committed to delivering top-tier support and enhancing digital solutions for global brands. Apply today!

At CI&T, we're growing fast and looking for a talented, motivated Data Engineer to join our team. You'll play a crucial role in designing, developing, and maintaining scalable data solutions for our global clients.

#LI-LO1

#MidSenior

CI&T is an equal-opportunity employer. We celebrate and appreciate the diversity of our CI&Ters’ identities and lived experiences. We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow. At CI&T, we recognize that innovation and transformation only happen in diverse, inclusive, and safe work environments. Our teams are most impactful when people from all backgrounds and experiences collaborate to share, create, and hear ideas. Before applying for our opportunities take a look at Conflict of Interest Policy on website. We strongly encourage candidates from diverse and underrepresented communities to apply for our vacancies.

CI&T is an equal-opportunity employer. We celebrate and appreciate the diversity of our CI&Ters’ identities and lived experiences. We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow.

At CI&T, we recognize that innovation and transformation only happen in diverse, inclusive, and safe work environments. Our teams are most impactful when people from all backgrounds and experiences collaborate to share, create, and hear ideas.

Before applying for our opportunities take a look at Conflict of Interest Policy on website.

We strongly encourage candidates from diverse and underrepresented communities to apply for our vacancies.

Our benefits include:

• Premium Healthcare
• Meal voucher
• Maternity and Parental leaves
• Mobile services subsidy
• Sick pay-Life insurance
• CI&T University
• Colombian Holidays
• Paid Vacations

And many others.

Collaboration is our superpower, diversity unites us, and excellence is our standard.

We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.