[Job - 22167] Mid-level Software Support (English and Portuguese), Colombia

CI&T; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

CI&T, a global tech transformation specialist, is seeking a Software Support Analyst to engage with international clients. The role demands strong technical skills in ITSM/ITIL, debugging, and SQL, along with fluency in English and Portuguese. Join a diverse and inclusive team, contributing to innovative solutions.

Benefits

Premium Healthcare

Meal voucher

Maternity and Parental leaves

Mobile services subsidy

Sick pay-Life insurance

CI&T University

Colombian Holidays

Paid Vacations

Qualifications

• Solid experience with ITSM / ITIL.
• Experience with level 2 support and executing SQL queries.
• Ability to communicate in English and Portuguese.

Responsibilities

• Provide L2 support and troubleshooting for complex technical solutions.
• Execute SQL queries and analyze logs.
• Create scripts and service processes.

Skills

ITSM / ITIL

Debugging

Troubleshooting

English

Portuguese

React

Java

PostgreSQL

Tools

Jira

AWS

Job description

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 6,500 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

Hi there, this is Mariana from CI&T!

I am a Talent Attracting Analyst looking for a Software Support Analyst. This person will have direct contact with an international client. The ideal candidate has a strong software background.

Requirements:

• Solid experience with ITSM / ITIL.
• Experience with level 2 (L2) support, debugging, executing SQL queries on the database, analysis and interpretation of logs, detailing and troubleshooting for the production of complex technical solutions, composed of several components, from an important app;
• Experience with creating scripts and service processes; flexibility to work in scenarios with critical systems for customers;
• Experience with apps (React or Java).
• Experience with databases (PostgreSQL, etc).
• English for reading and writing, able to communicate with native speakers.
• Portuguese for reading and writing, able to communicate with native speakers.

Nice to have:

• Experience with control tools (Jira, Miro, Mural);
• Experience with cloud systems (AWS).

#LI-MR5

#MidSenior

Our benefits include:

• Premium Healthcare
• Meal voucher
• Maternity and Parental leaves
• Mobile services subsidy
• Sick pay-Life insurance
• CI&T University
• Colombian Holidays
• Paid Vacations

And many others.

Collaboration is our superpower, diversity unites us, and excellence is our standard.

We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.