Jira Production Support Lead 5777884

Accenture; Mountain View (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Accenture is seeking an experienced Accenture Flex employee to manage and support Atlassian services through project-based roles. Responsibilities include developing workflows, creating documentation, and collaborating on real-time problem solving. The ideal candidate will have extensive experience with Jira and Confluence and will thrive in a dynamic, collaborative environment.

Benefits

Competitive rewards and access to benefits programs

World-class learning resources

Qualifications

• 8+ years in application management, with 5 years managing SaaS applications like Jira and Confluence.
• Proficiency in administering Atlassian tools and workflow development.
• Expertise in Adaptavist ScriptRunner for Jira, Groovy scripting, and Agile methodologies.

Responsibilities

• Develop and maintain Atlassian services and workflows.
• Create and maintain documentation for systems being supported.
• Collaborate with teams for problem resolution and support metrics.

Skills

Problem-Solving

Communication

Collaboration

Education

High School Diploma or GED

Bachelor's or Associate's degree

Tools

Jira

Confluence

Adaptavist ScriptRunner

Groovy

Java

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

+ Develop and Maintain Atlassian services and workflows within the scope of our Support agreement.

+ Write and maintain custom scripts using Adaptavist ScriptRunner and Groovy to automate workflows and processes within Jira.

+ Collaboration and Support: Work closely with Onsite team to understand current problems/gaps in support and help identify opportunities for iteration and improvement.

+ Documentation: Create and maintain comprehensive documentation for systems being supported, including retroactively documenting legacy processes that are still in use.

+ Conduct standups with the offshore support team as needed to help prioritize tasks, and participate in Onsite standups as necessary when incidents happen, to help with triaging.

+ Collaborate in real-time with the Onsite team for P0/P1 issues that impact multiple users to help resolve the issue smoothly and effectively.

+ Provide weekly metrics on support backlog.

+ Ensure the quality of deliverables, implement best practices, and foster a culture of continuous improvement for support processes and workflows.

+ Identifying process gaps, defining/modifying processes to solve a problem in operations.

+ Experience building custom integrations between Atlassian tools and other SaaS services and on-prem systems as needed, following best practices.

+ Proven success leading and implementing projects related to the Atlassian Ecosystem.

+ Problem-Solving Skills: Excellent analytical and troubleshooting ability.

+ Communication: Strong verbal and written communication skills.

+ Collaboration: Ability to work effectively and positively within a fast-paced environment.

Basic Qualifications:

+ Minimum 8 years in application management including 5 years experience managing SaaS applications specifically Jira and Confluence products.

+ In depth knowledge of the Atlassian Cloud platform, including Jira Software, Jira Service Management, Confluence, with experience customizing Jira projects, issue types, screen schemes, etc.

+ Proficiency in Atlassian tools administration and workflow development.

+ Expertise with Adaptavist ScriptRunner for Jira.

+ Expertise in writing scripts using Groovy or Java, and building apps in Atlassian Forge.

+ Strong knowledge of Agile Scrum or Kanban methodologies.

+ High School Diploma or GED

Preferred Qualifications:

+ Familiarity with Python or Go

+ Strong analytical and quantitative skills with keen attention to detail

+ Bachelor's or Associate's

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York/New Jersey or Washington as set forth below.

We accept applications on an on-going basis and there is no fixed deadline to apply.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/flexcareers#block-section-...)

Role Location Hourly Salary Range

California $76.53 to $86.53

Colorado $76.53 to $86.53

District of Columbia $76.53 to $86.53

Illinois $76.53 to $86.53

Minnesota $76.53 to $86.53

Maryland $ 7 6.53 to $86.53

New York/New Jersey $ 76.53 to $86.53

Washington $ 76.53 to $86.53

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/content/dam/accenture/final/accenture-com/docu...) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 [phone], send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.