JIRA Developer

Cloud & Things Inc; New York (NY); Remote; USD 90,000 - 110,000; Full time

Job summary

Cloud and Things is seeking a Jira Developer to administer, configure, and maintain Jira for software development, QA, defect management, and release processes. The role requires hands-on Jira administration experience, strong troubleshooting, and clear communication with technical and non-technical users.

Location-wise, the position is remote in the United States with a salary range of $90,000–$110,000. You will design configurations, support traceability, draft release notes, and deliver

Qualifications

• Associates degree or combination of experience and education.
• 2–5 years of experience as a Jira Developer.
• 2–5 years of experience with Jira Reporting.
• Hands-on experience administering and configuring Jira for software development, QA, and release management.
• 2+ years of experience with Jira configuration elements (workflows, work types, custom fields, screens, Schemes, permissions, notifications, dashboards, filters, automations, etc.).
• Strong written and communication skills to draft and send Batch Release Notes or similar tooling to generate and manage release communications from Jira data.
• Strong troubleshooting and problem-solving skills for Jira configuration, workflow, permission, and integration issues.

Responsibilities

• Administer, configure, and maintain Jira to support software development, testing, defect management, and release processes.
• Design and manage Jira configurations including workflows, issue types, screens, field configurations, permission schemes, notification schemes, and automation rules.
• Support and maintain requirements traceability processes using the RTM tool, including creating and managing RTMs with ease.
• Draft Batch Release Notes of Jira changes on a regular basis.
• Create, update, and maintain documentation such as user guides, SOPs, process flows.
• Develop and deliver training content and end-user support materials.
• Manage user access, roles, groups, and permissions.
• Troubleshoot Jira-related issues, including configuration errors, workflow gaps, permission conflicts, and user-reported problems.

Skills

Jira Administration

Jira Reporting

Jira Configuration

Technical Writing

Troubleshooting

Education

Associates degree

Tools

RTM Tool

Job description

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.

*This is an exempt position. Salary commensurate with experience*

Overview

Location: Remote

Salary: $90,000 - $110,000

We are seeking a JIRA Developer who will support our client by administering, configuring, and maintaining Jira for software development, QA, defect management, requirements traceability, and release processes. This role will help streamline workflows, maintain documentation, support end users, and ensure Jira configurations align with project and client needs. The ideal candidate has hands‑on Jira administration experience, strong troubleshooting skills, and the ability to communicate clearly with both technical and non‑technical users.

Duties

• Administer, configure, and maintain Jira to support software development, testing, defect management, and release processes
• Design and manage Jira configurations including workflows, issue types, screens, field configurations, permission schemes, notification schemes, and automation rules
• Support and maintain requirements traceability processes using the RTM tool, including creating and managing RTMs with ease
• Draft Batch Release Notes of Jira changes on a regular basis
• Create, update, and maintain documentation such as user guides, SOPs, process flows
• Develop and deliver training content and end‑user support materials
• Manage user access, roles, groups, and permissions
• Troubleshoot Jira‑related issues, including configuration errors, workflow gaps, permission conflicts, and user‑reported problems

Mandatory Qualifications

• Associates degree or combination of experience and education
• 2 – 5 years of experience as a Jira Developer
• 2 – 5 years of experience working with Jira Reporting
• Hands‑on experience administering and configuring Jira in support of software development, QA, and release management processes
• 2+ years of experience with Jira configuration elements (workflows, work types, custom fields, screens, Schemes, permissions, notifications, dashboards, filters, automations, etc.)
• Strong written and communication skills to draft and send Batch Release Notes or similar tooling to generate and manage release communications from Jira data
• Strong troubleshooting and problem‑solving skills for resolving Jira configuration, workflow, permission, and integration issues

Desirable Qualifications

• Familiarity with requirements management to support requirements traceability matrix’s (RTMs) and end‑to‑end traceability across requirements, test cases, design documents, and releases
• Experience developing training content, user guides, SOPs, and reference materials for technical and non‑technical users

Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.

AI-Assisted Resume Evaluation Notice

Cloud and Things – Talent Management

Notice to Candidates

Cloud and Things utilizes artificial intelligence (AI) tools to assist our recruiting team in evaluating candidate applications for streamlining; consistency, efficiency, and thoroughness. All hiring decisions are ultimately made by our human recruiting professionals.

How AI Is Used

• Analyzing resumes against job requirements
• Supporting our recruiters in candidate data evaluation
• Ensuring consistent review standards across all applications

Important: AI serves as a support tool only. As noted above, all candidate selection and hiring decisions are made by experienced human recruiters. Your unedited resume will be processed by our AI tools as part of this evaluation.

Your Data and Privacy

• Your information is processed securely and used exclusively for recruitment purposes
• Cloud and Things may store your resume in our Applicant Tracking System (ATS) indefinitely for future job matching opportunities
  • You may opt out of long‑term ATS storage by emailing your name and your request to opt out of storing your resume in the ATS to: [e-mail]
• All personal information is handled confidentially in accordance with our privacy policy

AI Tool Data Processing

• AI processing data is retained for a maximum of 90 days, after which it is deleted
• All data sent to AI tools is encrypted in transit and at rest
• AI tools comply with applicable privacy laws including GDPR and CCPA
• Personal data is anonymized or minimized wherever possible during AI processing

Your Participation

By submitting your application, you acknowledge this notice and consent to AI-assisted evaluation as part of our recruitment process. You may opt out only by choosing not to submit your resume for consideration.