Jira Administrator

point32health; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Point32Health is seeking a Jira Administrator to join our IT team and manage the Atlassian Jira platform. You will configure, customize, and maintain Jira to support agile teams, reporting, and governance across the enterprise.

Ideal candidates have a foundation in Agile practices, strong problem-solving, and the ability to translate technical needs into Jira workflows. This role offers opportunities to grow in a mission-driven health organization.

Qualifications

• Bachelor's degree in CS or equivalent required.
• Master's degree preferred.
• 3–5 years related experience with JVM performance tuning.

Responsibilities

• Acts as primary liaison between AMS and SES.
• Coordinates maintenance of middleware with OS and hardware requirements.
• Defines system topology for enterprise services and middleware services.
• Monitors, reports, and analyzes metrics for availability and performance.
• Provides production support and disaster recovery planning and guidance.

Skills

JVM performance tuning

Cross-team collaboration

Technical communication

Education

Bachelor's degree in Computer Science or equivalent

Master's degree

Tools

Windows

Linux

WebSphere

WebSphere Portal

Apache Tomcat

Apache HTTP Server

JBoss

Job description

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We've had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it's at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health .

Job Summary

The Jira Administrator supports the administration, configuration, and maintenance of the Atlassian Jira platform. This role works closely with business stakeholders, project teams, Scrum teams, and IT personnel to ensure Jira is operating effectively and meeting organizational needs.

The ideal candidate has a foundational understanding of Agile methodologies, issue tracking, workflow management, and user support. This position is well suited for an individual early in their Atlassian administration career who is looking to expand their expertise in Jira configuration, automation, reporting, and platform governance.

Key Responsibilities/Duties - what you will be doing (top five):

• Acts as primary point of contact between the Application Management Services (AMS) and Systems Engineering Services (SES) departments.
• Works with Infrastructure Services to coordinate the management of middleware with operating system and hardware requirements.
• Coordinates maintenance of business applications across platforms.
• Defines system topology for enterprise business services and middleware services.
• Monitors, reports, and analyzes metrics to meet or exceed the business' expectations for availability and performance of critical enterprise services.
• Works with System Engineering Services and Network Engineering to create high availability, redundant service deployments.
• Maintains documentation that defines and describes the service environment.
• Troubleshoots and provides production support for applications across platforms.
• Provides input to plan, develop and document enterprise recovery plans and disaster recovery guidelines.
• Engages in monitoring and environmental tuning to identify areas where optimization is necessary.
• Defines system requirements for applications.
• Monitors performance tests, approach to performance tests and defines the correct tests to be used.
• Responsible for planning and requirement gathering for corporate and IT only projects.
• Participate on multiple cross-departmental committees.
• Perform root cause analysis on high severity issues.
• Other duties and projects as assigned.

Qualifications - what you need to perform the job

Education

• Required (minimum): Bachelor's degree in Computer Science or equivalent
• Preferred: Master's degree

Experience

• Required (minimum): 3-5 years related experience Java Virtual Machine performance tuning
• Experience with 1 or more of the following operating systems: Windows
• Linux
• Experience with 2 or more of the following host platforms: WebSphere Application Server
• WebSphere Portal
• Apache Tomcat
• Apache HTTP Server
• JBoss Application Server
• Preferred: 3-5 years of experience in computer science

Skill Requirements

Communication Skills:

• Listens well and clearly expresses questions to elicit understanding. Actively listens to colleagues and applies information gathered to work assignments.
• Proactively and regularly interacting with others, via written and verbal communications.
• Demonstrates positive, respectful, and professional communications style in written communications, group meetings, and individual meetings.
• Communicates and escalates issues to peers, team leader/manager, and others, as appropriate
• Ability to effectively communicate technical information to the business.

Leadership Skills:

• Demonstrates leadership through individual contributions: Positive and professional attitude and interactions
• Taking initiative to collaborate with and assist team members
• Demonstrates self-motivation and persistency in successful completion of assignments

Additional Characteristics and Skills:

• Tasks are performed across multiple platforms
• Must understand dependencies among systems and across departments in IS
• Broad experience rather than depth in one specialized area of expertise
• Maintain expert level of industry and technical knowledge base

Technical Skills and Knowledge:

• Java Virtual Machine performance tuning.
• Experience with 1 or more of the follow