Jimmy's Pub - Supervisor

Spa Ojai; Ojai, Northern (CA, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Spa Ojai is seeking a Jimmy’s Pub Supervisor to lead a team of F&B associates in delivering luxury service in an upscale pub environment.

You will train staff, oversee scheduling, perform serving duties, and ensure guest satisfaction while maintaining a professional atmosphere and Forbes Five Star standards.

Qualifications

• Two years as lead server or supervisor in upscale setting.
• Must be fluent in English.
• Thorough knowledge of proper service etiquette.
• Experience training food & beverage staff.
• Proven ability to lead and motivate a team.
• Experience with guest service in fast-paced environment.
• TIPS certification.
• CPR certification.
• ServSafe certification.
• Experience with Micros POS.

Responsibilities

• Provide instruction, support and communication to staff to ensure guest satisfaction.
• Ensure compliance with Forbes Five Star service standards.
• Oversee sequence of service for each position.
• Hands-on training with staff.
• Perform serving and bussing duties as needed.
• Monitor facilities and equipment; suggest improvements.
• Organize last minute changes for functions.
• Manage costs, par levels and inventory.
• Schedule restaurant staff based on forecast and business levels.
• Coach and discipline staff as needed.
• Ensure grooming and professionalism per standards.
• Handle guest complaints and ensure resolution.
• Engage with guests and maintain lively, professional atmosphere.

Skills

Lead supervisor experience

English fluency

Knowledge of proper service

F&B staff training

Team leadership

Guest service in fast-paced env

TIPS certification

CPR certification

ServSafe certification

Micros POS experience

Tools

Micros POS

Job description

905 Country Club Rd, Ojai, CA 93023, USA

Job Description

The Jimmy’s Pub Supervisor is primarily responsible for the smooth functioning and service aspect of a full service restaurant. This individual leads a team of F&B associates in delivering the highest caliber of luxury service to guests in an upscale pub environment. Leads by example in creating a professional atmosphere that is inviting for guests, promoting and enhancing the dining experience. Conducts new hire and continuing education training. Oversees scheduling based on business levels. Consistently performs serving and bussing duties. Ensures all areas remain clean, guest ready and well stocked. Handles guest issues, bringing them to a satisfactory resolution. Observes safety standards at the restaurant and performs necessary functions to promote accident prevention.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

SKILLS & QUALIFICATIONS

• Minimum two (2) years prior experience as a lead server and/or Supervisor in an upscale establishment or in a leadership position.
• Fluency in the English language.
• Thorough knowledge of proper service.
• Experience training food & beverage service staff in food and beverage and proper service etiquette.
• Proven ability to lead and motivate a team.
• Experience with guest service in a fast paced environment.
• High energy, flexible and adaptable.
• Professional appearance and demeanor, positive attitude and excellent communication ability.
• Ability to provide service efficiently while conveying a warm and friendly demeanor.
• Track record exhibits the ability to anticipate guest needs.
• Ability to remember orders with accuracy.
• Ability to memorize menu and drink items.
• Experience with Food & Beverage Point-of-Sale Systems.
• Fluency in a foreign language
• Supervisory or Supervisorial training or experience.
• Experience in the hospitality/restaurant industry in a similar position.
• TIPS certification.
• CPR certification.
• ServSafe certification.
• Previous guest relations training.
• Experience with Micros POS.

ESSENTIAL JOB FUNCTIONS

This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.

• Provide instruction, support and communication to staff as needed to ensure complete guest satisfaction and attention to detail.
• Ensure compliance with Forbes Five Star service standards.
• Ensuring sequence of service for each position is being followed.
• Exhibit a “hands on” approach to training by working alongside associates.
• Regularly perform duties such as serving food and drink, bussing.
• Observe daily conditions of all physical facilities and equipment at all pool areas; make corrections and improvements where appropriate or recommend adjustments to supervisor.
• Organize and orchestrate last minute changes and details to functions.
• Control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.
• Assist Management in aspects of the Food & Beverage operation including:
• Controlling costs
• Maintaining par and inventory levels
• Requisition and distribution of products
• Produce schedules for restaurant staff to ensure proper coverage based on the forecast and business levels.
• Observe performance and proactively coach, counsel and discipline associates.
• Constantly monitor staff’s grooming, demeanor and professionalism to ensure compliance with both OVI&S and Five Diamond Standards.
• Handle guest complaints or concerns.
• Recognize and address potentially intoxicated, disruptive or undesirable guests.
• Service VIP areas (i.e. cabanas) and ensure delivery and presentation of the applicable amenities.
• Engage with guests and create a lively, enjoyable atmosphere while exhibiting professionalism, attentiveness and exemplary service.

905 Country Club Rd, Ojai, CA 93023, USA