Jewelry Store Lead — Sales & Customer Experience

The Kroger Co.; Lacey (WA); Hybrid; USD 42.000 - 66.000; Vollzeit

Benefits dieser Stelle

Health insurance

Flexible scheduling

Employee discounts

Tuition reimbursement

Career growth opportunities

Zusammenfassung

The Kroger Great Lakes Distribution Center is seeking an assistant supervisor for Fred Meyer Jewelers to support the store manager, drive sales, and lead a team in delivering a high-quality jewelry experience. You will engage customers, train associates, manage operations, and ensure standards are met across in-store and online channels.

Responsibilities include achieving personal sales targets, maintaining profitability, and building emotional connections with customers through clienteling.

Qualifikationen

• High school diploma or general education degree (GED) plus a minimum of 6 months Fred Meyer experience and 1 year jewelry sales experience; or combination of relevant education and experience
• Minimum 18 years of age
• Ability to pass drug test
• Maintain confidentiality
• Accuracy/attention to detail
• Ability to organize/prioritize tasks/projects
• Diamond Council of America (DCA) courses completed within a year from being hired to this position

Aufgaben

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Maintain profitability of location through sales and proper shrink and expense control
• Achieve personal sales targets by turning every customers lifes meaningful moments into a celebration by offering a fine jewelry experience that is approachable, special and lasting
• Support store manager in training and development of sales professionals; follow-up on initial onboarding training of new team members
• Achieve personal targets that drive sales (e.g., credit applications, protection plan and Diamond Design Parties)
• Foster life-long emotional connections with customers by clienteling
• Support the coordination of the operations functions
• Display merchandise and promotional materials in accordance with corporate merchandising plans
• Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems
• Provide product knowledge, features and benefits to customers when presenting merchandise
• Estimate repairs and inspect/clean customer jewelry
• Perform watch battery replacements and band adjustments
• Suggest designs for custom jewelry
• Follow receiving and processing procedures
• Maintain overstock/understock conditions to retain ordering system integrity
• Maintain daily/weekly sales and take appropriate action
• Respond to customer comments/complaints
• Complete customer incident and associate incident/accident report forms
• Participate in inventory process
• Complete case counts
• Assist with and process time and attendance
• Develop staff scheduling and enter weekly work schedule for associates
• Assist with special maintenance arrangements for location
• Maintain flexibility to work any shift, including holidays and overtime
• Travel to other store locations to provide back-up coverage on an occasional basis
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Kenntnisse

Management experience

Fred Meyer Jewelers policies

Policy compliance

Microsoft Outlook

First Place

Act

Intranet

Ausbildung

High school diploma or GED

Tools

Microsoft Outlook

First Place

Act

Intranet

Jobbeschreibung

Assist the store manager with daily tasks. Act as the supervisor for the location in the absence of the store manager. Maximize financial performance of the store. Assist the store manager to achieve growth and sales targets by successfully managing and motivating sales team. Create an emotional connection between Fred Meyer Jewelers and our customers through engagement and communication, during every shopping occasion in store and online. Achieve personal sales targets. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Responsibilities

Essential Job Functions:
• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Maintain profitability of location through sales and proper shrink and expense control
• Achieve personal sales targets by turning every customers lifes meaningful moments into a celebration by offering a fine jewelry experience that is approachable, special and lasting
• Support store manager in training and development of sales professionals; follow-up on initial onboarding training of new team members
• Achieve personal targets that drive sales (e.g., credit applications, protection plan and Diamond Design Parties)
• Foster life-long emotional connections with customers by clienteling
• Support the coordination of the operations functions
• Display merchandise and promotional materials in accordance with corporate merchandising plans
• Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems
• Provide product knowledge, features and benefits to customers when presenting merchandise
• Estimate repairs and inspect/clean customer jewelry
• Perform watch battery replacements and band adjustments
• Suggest designs for custom jewelry
• Follow receiving and processing procedures
• Maintain overstock/understock conditions to retain ordering system integrity
• Maintain daily/weekly sales and take appropriate action
• Respond to customer comments/complaints
• Complete customer incident and associate incident/accident report forms
• Participate in inventory process
• Complete case counts
• Assist with and process time and attendance
• Develop staff scheduling and enter weekly work schedule for associates
• Assist with special maintenance arrangements for location
• Maintain flexibility to work any shift, including holidays and overtime
• Travel to other store locations to provide back-up coverage on an occasional basis
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

Desired Previous Job Experience:
• Knowledge of Fred Meyer Jewelers policies, procedures
• Management experience
• Proficiency with Microsoft Outlook, First Place, Act , Intranet
• Experience directing/participating on project teams
Minimum Position Qualifications/Education:�
• High school diploma or general education degree (GED) plus a minimum of 6 months Fred Meyer experience and 1 year jewelry sales experience; or combination of relevant education and experience
• Minimum 18 years of age
• Ability to pass drug test
• Maintain confidentiality
• Accuracy/attention to detail
• Ability to organize/prioritize tasks/projects
• Diamond Council of America (DCA) courses completed within a year from being hired to this position

Job Info

• Job Identification 161434
• Job Category Fred Meyer Jewelers

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

– A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
– Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
– Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
– Valuable associate discounts on purchases, including food, travel, technology and so much more.
– Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
– Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!