Jewelry Store Lead & Clienteling Expert

Kroger; Bend (OR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Employee discounts

Tuition reimbursement

Career growth opportunities

Job summary

Kroger's Fred Meyer Jewelers unit in Bend, Oregon is seeking a Store Supervisor to assist the store manager, drive sales, train and motivate the sales team, and maintain showroom and inventory standards. You will engage customers, manage shifts, and ensure adherence to corporate policies while promoting a culture of respect, integrity, and safety.

Ideal candidates will have leadership experience, jewelry or retail sales background, and the ability to pass a drug test.

Qualifications

• High school diploma or GED plus 6 months Fred Meyer experience and 1 year jewelry sales experience
• Minimum 18 years of age
• Ability to pass drug test
• Maintain confidentiality
• Accuracy/attention to detail
• Diamond Council of America (DCA) courses completed within a year from being hired to this position

Responsibilities

• Model Customer 1st behavior and encourage associates to deliver excellent customer service
• Maintain profitability of location through sales and proper shrink and expense control
• Achieve personal sales targets by turning customers' life moments into a celebration
• Support store manager in training and development of sales professionals
• Foster life-long emotional connections with customers by clienteling
• Display merchandise and promotional materials per merchandising plans
• Advise customers on quality, cuts, and value of jewelry and assist in selecting mounts/settings
• Provide product knowledge and benefits to customers
• Estimate repairs and inspect/clean customer jewelry
• Perform watch battery replacements and band adjustments
• Suggest designs for custom jewelry
• Follow receiving and processing procedures
• Maintain inventory levels and integrity of ordering system
• Develop staff scheduling and weekly work plans
• Maintain flexibility to work shifts, including holidays and overtime
• Travel to other store locations for back-up coverage

Skills

Management experience

Customer service

Staff motivation

Education

High school diploma or GED

Fred Meyer experience

Jewelry sales experience

Tools

Microsoft Outlook

First Place

Act

Intranet

Job description

Kroger's Fred Meyer Jewelers unit in Bend, Oregon is seeking a Store Supervisor to assist the store manager, drive sales, train and motivate the sales team, and maintain showroom and inventory standards. You will engage customers, manage shifts, and ensure adherence to corporate policies while promoting a culture of respect, integrity, and safety.

Ideal candidates will have leadership experience, jewelry or retail sales background, and the ability to pass a drug test.