Jewelry Sales Consultant (Part Time)

Brilliant Earth; Walnut Creek (CA); On-site; USD 52,000 - 58,000; Part time

Job summary

A leading company in sustainable jewelry seeks a part-time Jewelry Sales Consultant in Walnut Creek, CA. In this role, you will provide exceptional customer service and utilize sales strategies to guide clients through their jewelry purchases. You will thrive in a fast-paced environment, exceeding sales targets while promoting Brilliant Earth's mission of creating a more transparent and compassionate jewelry industry.

Benefits

Career Growth Opportunities

Employee Discounts

Sales Incentive Programs

Mental Wellness Perks

401k Match

Paid Parental Leave

Pre-Tax Commuter Benefits

Qualifications

• Passion for customer experience and exceeding sales goals.
• Detail-oriented, with effective communication skills.
• Ability to manage a high volume of sales leads.

Responsibilities

• Guide customers through purchasing decisions in a luxury environment.
• Create memorable, personalized experiences for customers.
• Manage incoming sales leads via various communication methods.

Skills

Customer service

Sales strategies

Communication

Team collaboration

Attention to detail

Job description

Jewelry Sales Consultant (Part Time) - Walnut Creek, CA

Our Jewelry Sales Consultant providean exceptional experience for every Brilliant Earth customer. As a Retail Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtualappointments, phones, or live-chat!These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.Curious about a day in the life? Check out a day in the life of a Jewelry Consultant Here!

The ideal candidate will be able to worka part-time schedule that includes weekend days.This role is in-person at our Walnut Creek, CAshowroom location.

The targeted budget for this position is $26/hour. This compensation budget range may be adjusted at any time at the discretion of the company.

What you’ll do:

Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.

• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.
• Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

What You Have:

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge! You’re a self-proclaimed “over-achiever” on a mission to exceed your sales targets.
• It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!

What We Offer

At Brilliant Earth, we’re passionate about supporting our teams. Through our Pillars of Culture, we've built our teams with a focus on innovation, collaboration, and diversity! In addition, we offer competitive compensation, a robust benefits package and an environment that fosters growth. Some of our perks include:

• Career Growth.We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
• Diverse, mission-minded team.We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversityHere!
• Employee Discounts.As an employee at Brilliant Earth, you’ll receive a generousdiscount on our jewelry.
• Sales Incentive Programs.Quarterly bonuses for achieving sales targets, plusadditional bonuses for exceeding goals and monthly bonuses for top sales reps.
• Mental Wellness Perks.We offer access to mental health resources, such as self-care appsand seminars. Our Employee Assistance program offers 24/7 access to counseling!
• Giving Back and Volunteer Opportunities.In addition to our giving back programs,our teams support local initiatives and spend time together by volunteering.
• 401k match.We know that saving for the future is important. That's why we offer agenerous 401k match.
• Parental Leave.We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
• Pre-Tax Commuter Benefits.

How to Apply & What to Expect:

If selected for an interview the process for this role includes a phone call with the recruiting team, an online exercise to explore our website and common customer inquiries, and a video interview with one of our leaders!

More About Us:

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at [e-mail].