Jewelry Sales Consultant

Brilliant Earth; Bethesda (MD); On-site; USD 45,000 - 55,000; Full time

Job summary

Brilliant Earth seeks a Jewelry Consultant in Bethesda, MD, to provide exceptional customer experiences during sales. This role involves guiding clients through their jewelry selections and ensuring a positive journey, both in-person and virtually. Applicants should be passionate about customer service, detail-oriented, and thrive on exceeding sales targets, with a full-time commitment including weekends.

Benefits

Comprehensive training and career development opportunities

Employee discounts on jewelry

Sales incentive programs with bonuses

401(k) matching program

Medical, dental, and vision insurance

Paid time off and parental leave

Lifestyle Spending Account for wellness expenses

Qualifications

• Passion for customer service to enhance customer experiences.
• Ability to meet and exceed sales goals.
• Attention to detail for creating memorable moments.
• Strong communication skills for effective interactions.
• Collaborative spirit to achieve team goals.

Responsibilities

• Guide customers through the purchasing process in person and online.
• Manage high sales volume inquiries and ensure luxury customer experience.
• Assist with customer inquiries and conduct post-sale appointments.
• Review feedback to improve service and sales performance.

Skills

Customer service

Attention to detail

Strong communication skills

Team spirit

Goal-driven

Job description

Jewelry Consultant - Bethesda, MD

Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant, you will guide customers through their purchase journey via in-person and virtual appointments, phone, or live chat. You will assist customers in finding their perfect jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, you will create personalized experiences and share the happiest moments of our customers' lives. Check out a day in the life of a Jewelry Consultant here!

The ideal candidate will be able to work a full-time schedule that includes weekends. This role is in-person at our Bethesda, MD showroom.

The targeted pay for this position is $23/hour, which may be adjusted at the company's discretion.

What you’ll do:

• Use sales strategies and product knowledge to guide customers through purchasing decisions, creating memorable, personalized experiences.
• Manage high volumes of sales inquiries via email, chat, and phone to meet revenue targets, providing a luxury customer experience.
• Greet and assist customers throughout the purchasing process, ensuring a positive experience.
• Conduct post-sale appointments for pick-ups, exchanges, and re-sizing, and assist with customer inquiries.
• Confirm showroom appointments and answer pre-appointment questions.
• Review customer feedback and online reviews to improve service and sales performance.
• Enforce policies in the waiting area to ensure safety and security.
• Open and close the showroom and waiting area as needed.
• Use our ERP system to manage tasks and communicate with team members.
• Act as a brand ambassador, promoting our mission of a sustainable, transparent, and compassionate jewelry industry.

What You Have:

• A passion for customer service. You strive to provide the best experience possible for every customer.
• A drive to exceed goals. You enjoy challenges and aim to surpass sales targets.
• Attention to detail. You understand the importance of small details in creating memorable moments.
• Strong communication skills. You communicate clearly and effectively with customers and team members.
• Team spirit. You believe in collaboration to achieve shared goals.

What We Offer:

At Brilliant Earth, we prioritize employee growth and well-being, offering comprehensive training, career development opportunities, and a competitive benefits package including:

• Career advancement through regular coaching, training, and reviews.
• Consistent weekly hours with two days off per week.
• A diverse, mission-driven team committed to transparency and sustainability.
• Lifestyle Spending Account for wellness expenses.
• Company-sponsored education and tuition reimbursement.
• Employee discounts on jewelry.
• Sales incentive programs with bonuses and commissions.
• Mental health resources and counseling access.
• Volunteer and community engagement opportunities.
• Medical, dental, and vision insurance, including a $0 premium option.
• 401(k) matching program.
• Paid time off, parental leave, and insurance benefits.
• Pre-tax commuter benefits.

How to Apply & What to Expect:

If interested, please send your resume and cover letter explaining why you'd like to join our team, including your favorite diamond shape. You will receive an email confirmation and updates within a week. The interview process includes a phone screen, an online exercise, and a video interview with a leader.

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