Jewelry Retail Sales Manager | Customer Experience Lead

josephjacobjewelers

York (York County)

On-site

USD 42,000 - 65,000

Full time

14 days+

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Job summary

Joseph Jacob Jewelers in York County, PA, is seeking a Retail Sales Manager/Assistant Manager to lead a high-end jewelry store. You will supervise sales, restocking, merchandising and customer service to maximize growth and revenue.

Applicants should have jewelry sales experience, strong communication and a proven ability to meet sales targets. This full-time role requires flexibility, weekend shifts, and a commitment to excellent service in a luxury retail environment.

Qualifications

5 years in jewelry sales experience.
Proven working experience in retail sales.
Basic understanding of sales principles and customer service practices.
Proficiency in English.
Track record of over-achieving sales quota.
Solid communication and interpersonal skills.
Customer service focus.
Friendly, helpful, confident and engaging personality.
Basic administration skills.
High school degree.
Commitment to excellence, with a passion for jewelry with a desire to succeed.
Compensation based on experience.

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Maintain outstanding store condition and visual merchandising standards.
Maintain a fully stocked store.
Ascertain customers’ needs and wants.
Recommend and display items that match customer needs.
Welcome and greet customers.
Manage point-of-sale processes.
Actively involved in the receiving of new shipments.
Keep up to date with product information.
Accurately describe product features and benefits.
Follow all companies' policies and procedures.
Work with teammates towards store goals, creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance.
Operate point of sale (POS) and take payment or obtain credit authorization.
Provide estimates for jewelry and watch repairs.
Perform business opening and closing procedures as outlined in Policy and Procedures Guide.
Perform basic housekeeping, such as vacuuming carpet, cleaning display surfaces, cleaning merchandise, and washing windows.
Complete case counts.
Maintain safety and security of location by following all Loss Prevention and Security policy and procedures.
Maintain flexibility to work any shift, including weekends, holidays and overtime.
Must be able to perform the essential functions of this position with or without reasonable accommodation.