Jewelry Consultant

Kay Jewelers; Natick (MA); On-site; USD 30,000 - 38,000; Full time

Job summary

Kay Jewelers is seeking a Jewelry Consultant for an on-site role in Natick, MA. You will greet customers, understand their needs, and guide them through jewelry selections to create a positive shopping experience.

You will explain product features, assist with sizing and special orders, and process sales and returns using the point-of-sale system. You will also maintain displays, participate in training, and support inventory tasks.

Qualifications

• Strong communication and active listening to engage customers.
• Customer service skills to build rapport and create a welcoming store environment.
• Retail sales skills to meet/exceed goals and process transactions accurately.
• Interest in jewelry design to discuss styles, settings, and trends.
• Reliability, integrity, and attention to detail, with ability to stand for long periods.
• Willingness to learn, participate in training, and grow within Kay Jewelers.

Responsibilities

• Greet customers and understand their needs to guide jewelry selections.
• Explain product features, quality, and care to customers.
• Assist with sizing, special orders, and processing sales/returns using POS.
• Maintain visual standards, keep displays clean and organized, and help with inventory counts and stock replenishment.
• Collaborate with team members, follow store policies, and participate in ongoing training.

Skills

Communication skills

Customer service

Retail sales

Jewelry design interest

Reliability & integrity

Willingness to learn

Education

High school diploma or equivalent

Job description

Company Description

Kay Jewelers, founded more than a century ago, is the leading jewelry store in the United States, known for its extensive selection of quality jewelry. The company offers a wide range of fine jewelry, from engagement rings and wedding bands to fashion pieces and timepieces. Team members work in a customer-focused retail environment that emphasizes trust, product knowledge, and personalized service. Kay provides ongoing training, opportunities to learn about jewelry and gemstones, and a supportive culture for career growth. Working at Kay Jewelers means joining a recognized brand where dedication and integrity are valued.

Role Description

The Jewelry Consultant role at Kay Jewelers, on-site position. Day-to-day responsibilities include greeting customers, understanding their needs, and guiding them through jewelry selections to create a positive and memorable shopping experience. The Jewelry Consultant explains product features, quality, and care, assists with sizing and special orders, and processes sales and returns accurately using point-of-sale systems. The role also involves maintaining visual standards, ensuring displays are clean and organized, and helping with inventory counts and stock replenishment. Jewelry Consultants collaborate with team members, follow store policies and security procedures, and participate in ongoing product and sales training.

Qualifications

• Candidates should possess strong Communication skills to engage with customers clearly, listen actively, and convey product information confidently.
• Candidates should possess Customer Service and Customer Experience skills to build rapport, handle questions and concerns professionally, and ensure a welcoming store environment.
• Candidates should possess Retail Sales skills to meet or exceed sales goals, recommend complementary products, and accurately complete transactions.
• Candidates should possess Jewelry Design interest or aptitude to discuss styles, settings, and customization options and to appreciate current trends in jewelry.
• Candidates should demonstrate reliability, integrity, and attention to detail, with the ability to stand for extended periods and work evenings, weekends, and holidays as needed.
• Prior retail or jewelry experience is helpful but not required; a willingness to learn, participate in training, and grow within the company is highly valued.
• High school diploma or equivalent is preferred, along with basic math and computer skills for handling sales transactions and inventory tasks.