JDE Supply Chain Functional Support Lead 6434772

Accenture Infrastructure and Capital Projects, LLC; Dallas (TX); On-site; USD 110,000 - 124,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Paid time off

Job summary

Accenture Flex seeks an experienced JD Edwards Supply Chain functional Support lead to drive production support for Manufacturing, Fulfillment, Order to Cash, and related areas. You will own incident management, coordinate with multiple teams, mentor analysts, and manage changes from requirements through deployment.

Role requires strong communication, SLA adherence, and experience across global multi-site support. On-site role with competitive benefits and career growth within Accenture Flex.

Qualifications

• 7+ years' hands-on functional JD Edwards Supply Chain experience.
• Experience in production support or application maintenance.
• Understanding of end-to-end supply chain processes and JDE configurations.
• Experience resolving P1/P2 incidents with business impact.
• Excellent communication with technical and business stakeholders.

Responsibilities

• Serve as functional lead for JDE Supply Chain areas in production support.
• Own incident and problem management, root cause analysis and resolution.
• Coordinate with users, technical teams, and vendors to resolve issues.
• Lead and mentor a team of functional analysts and share best practices.
• Manage change requests through requirements, UAT and deployment.
• Proactively address recurring issues to improve reliability.
• Maintain design docs, SOPs, and knowledge base articles.
• Participate in on-call rotations during month-end/year-end peaks.
• Collaborate with offshore/nearshore and client vendors to keep JDE running.

Skills

JD Edwards Supply Chain functional

Incident and problem management

SLA/OLA adherence

Team mentorship

UAT and deployment

Tools

ServiceNow

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities

We are seeking an experienced JD Edwards Supply Chain functional Support lead to support JDE application around functional areas such as Manufacturing, Fulfillment, Order to Cash, MDM Delivery, Pricing, Homecare delivery etc. The role involves following key responsibilities:

• Serve as the functional lead for JD Edwards (JDE) Supply Chain functional areas (Manufacturing, Fulfillment, Order to Cash, MDM Delivery, Pricing, Homecare delivery) in a production support environment, ensuring system stability and SLA compliance.
• Own incident and problem management for supply chain-related issues — triage, root cause analysis, resolution, and post-incident documentation.
• Coordinate with business users, technical teams, and third-party vendors to resolve functional issues within agreed SLAs and OLAs.
• Lead and mentor a team of functional support analysts, providing guidance on issue resolution and best practices.
• Manage change requests and minor enhancements, working through the full lifecycle from requirements gathering to UAT and deployment.
• Monitor and proactively address recurring issues to reduce ticket volume and improve system reliability.
• Maintain functional design documents, SOPs, and knowledge base articles to support continuous improvement.
• Participate in on-call rotations and provide support during critical business periods (month-end, year-end, peak cycles).
• Work with offshore, nearshore, client and other vendors to make sure that JDE system is up & running

Basic Qualifications

• 7+ years of hands-on functional experience with JD Edwards Supply Chain modules (Manufacturing, Fulfillment, Order to Cash, MDM Delivery, Pricing, Homecare delivery)
• Proven experience in a production support or application maintenance environment.
• Strong understanding of end-to-end supply chain business processes and their JDE configurations.
• Experience managing and resolving P1/P2 incidents with direct business impact.
• Familiarity with ITSM tool such as ServiceNow
• Excellent communication skills with the ability to engage both technical teams and business stakeholders
• Ability to manage minor enhancements (<80 hrs effort)
• Excellent communication and documentation skills

Preferred Qualifications

• Knowledge of integration touchpoints between JDE Supply Chain and Finance
• Prior experience as a lead within a managed services or AMS environment.
• Experience working in global or multi-site production support models across time zones

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 09/24/2026.

Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs

Role Location Hourly Salary Range

• California $80 to $90
• Cleveland $80 to $90
• Colorado $80 to $90
• District of Columbia$80 to $90
• Illinois $80 to $90
• Maine $80 to $90
• Maryland $80 to $90
• Massachusetts$80 to $90
• Minnesota $80 to $90
• New York $80 to $90
• New Jersey$80 to $90
• Virginia $80 to $90
• Washington $80 to $90

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