JBLM Technical Support Technician (TST) Manager 1

Serco; Fort Lewis (VA); On-site; USD 70,000 - 131,000; Full time

Job summary

A leading company is seeking a Technical Support Technician Manager to oversee a team delivering simulation environments for military training. This role requires strong leadership and technical skills in system configuration and management. The ideal candidate will have a solid background in military simulation systems, experience in a high-tempo operational environment, and the ability to lead teams effectively. Join us to make a significant impact in military training operations.

Qualifications

• At least 9 years of experience in CS, IT, Cybersecurity, or IA.
• Active DoD TS/SCI or higher security clearance required.
• Experience supporting Joint Land Component Constructive Training Capability.

Responsibilities

• Lead the Technical Support Team in delivering simulation environments.
• Make independent technical decisions and develop solutions.
• Ensure technical readiness and sustainment of simulation operating systems.

Skills

Leadership

Technical Background

Problem Solving

Education

High school diploma or GED

Bachelor’s degree in CS, IT, Cybersecurity, or IA

Master’s degree in a related field

Tools

RedHat Enterprise Linux

Microsoft Windows

VMware

Job description

Position Description

Serco is seeking a Technical Support Technician (TST) Manager 1 to join our dedicated team at Joint Base Lewis-McChord (JBLM) in Washington. In this leadership role, you will manage a technical team responsible for delivering virtual simulation environments and mission command stimulation in alignment with military training requirements. You will play a key role in enabling effective training operations through expert system configuration, management, and support.

In this role, you will:

• Lead the Technical Support Team in delivering simulation environments for training units in accordance with exercise planning documents.
• Apply technical principles and knowledge of virtual systems to configure and operate physical or virtual systems.
• Make independent technical decisions and develop solutions that avoid significant program delays or expenditures.
• Represent the organization in solving complex technical issues involving inter-organizational coordination.
• Interpret training plans and configure hardware/software on systems running Microsoft Windows and RedHat Linux.
• Diagnose and resolve system errors using logs and performance indicators; escalate issues as needed.
• Maintain compliance with DoD Information Assurance (IA) protocols, STIGs, and patch requirements.
• Manage system backups and user account access per authority-to-operate documentation.
• Provide leadership to junior analysts during shift operations and serve as subject matter expert in simulation systems administration.
• Ensure technical readiness and sustainment of simulation operating systems and hardware.

Qualifications

Qualifications

• One of the following:
• High school diploma or GED with at least 9 years of experience in CS, IT, Cybersecurity, or IA.
• Bachelor’s degree in CS, IT, Cybersecurity, or IA with at least 5 years of direct experience.
• Master’s degree in a related field with at least 3 years of direct experience.
• Meet DoD 8570.01-M IAM Level II or DoD 8140 DCWF equivalent certification requirements.
• Must meet DoD computing environment training requirements within 6 months of hire.
• Active DoD TS/SCI or higher security clearance.
• Experience supporting Joint Land Component Constructive Training Capability (JLCCTC) at corps level or below.
• Experience as Federation Manager of HLA/DIS training federations.
• Experience configuring RedHat Enterprise Linux (v6+) and Microsoft Windows systems (v10+).
• Proficiency in network-based mass deployments of Windows and Linux systems.
• Ability to lead in the absence of section manager.
• Must be able to travel up to 10% and work onsite at JBLM.
• Willingness to support 24/7 shift operations during exercises, including lifting equipment up to 50 lbs.

To be successful in this role, you will have:

• A strong technical background in military simulation systems and systems administration.
• Experience leading teams in a high-tempo operational environment.
• Solid understanding of DoD IT security protocols and system configuration.

Additional desired experience and skills:

• Degree in Computer Science, IT, or Systems Engineering.
• 5+ years with military training support; prior FA57 or CP36 experience.
• 5+ years with JLCCTC and experience planning distributed simulation architectures.
• Certification in Linux OS (CompTIA Linux+, RHCSA, etc.).
• Experience with VMware setup and management.
• Microsoft Certified Solutions Associate (MCSA) certification in Windows 10/Server 2012.

If you are interested in making an impact with a passionate team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $70,600 to $130,600; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.