JBAB Operations Manager

Leidos; Washington (District of Columbia); On-site; USD 116,000 - 210,000; Full time

Job summary

Leidos in Washington, DC is seeking an Operations Manager to lead IT field operations at Joint Base Anacostia-Bolling (JBAB). You will organize and prioritize work across networking, field operations, change management, and tech refreshment to support the AFNCR ITS mission.

The role partners with the customer to execute actions that ensure mission success, oversee site operations, and may serve as acting Site Lead. On-site work at JBAB is required.

Qualifications

• BA/BS or equivalent with 12+ years of relevant experience, or a Masters with 10+ years of experience.
• Active DoD Secret clearance.
• Advanced knowledge of desktop support and helpdesk principles.
• IT support team lead experience.
• Familiar with IT support in a DoD environment.
• 8140 compliant education, training, or certification.
• Security+, CISSP, Cyber 101, etc.
• Able to work primarily on-site at JBAB.

Responsibilities

• Delivers world-class IT services to JBAB customers.
• Oversees field services, desktop support, help desk, and tech refreshment.
• Directs personnel to meet program requirements and KPIs.
• Attends and briefs daily/weekly updates for operations and intelligence.
• Ensures metrics are exceeded or met (response and ticket closure).
• Leads and reviews team work with delegated authority.
• Supports hiring, firing, promotions, and performance decisions.
• Proactively improves processes and drives annual technical refresh projects.

Skills

Team leadership

Desktop support

Change management

DoD environment

Education

BA/BS or equivalent

8140 compliant education

Tools

Remedy

ServiceNow

Job description

Description

Unleash Your Potential

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like an environment where you can thrive, keep reading!

The Mission

The Digital Modernization Group of Leidos currently has an opening for an Operations Manager to work at Joint Base Anacostia-Bolling. This is an exciting opportunity to use your experience helping the AFNCR ITS mission. In this mission we provide support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas are: IT Operations and Maintenance; Plans, Projects, and Engineering. The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment.

The Operations Manager is responsible for organizing and prioritizing team members’ work in support of the program and customer in areas including, networking, field operations, change management, tech refreshment, and routine requirements. The operations manager partners with the customer to understand their objectives and formulate executable actions to achieve mission success. This position involves working in a changing environment where the ideal candidate will be able to manage time and priorities to ensure progress. This position will also be a support to the Site Lead to lead tasks and projects as assigned.

Primary Tasks

• Delivers world class information technology services to over three thousand military, civilian, and contractor customers at Joint Base Anacostia Bolling (JBAB).
• Oversees mission execution in both current operations and future plans (project management). This includes all aspects of Field Services (job control, desktop support, help desk, voice support, routine requirements, technical refresh, personal wireless and overall customer service) as well as continuity of operations, office stand‑ups, and VTC installations.
• Directs personnel to ensure all work is prioritized, coordinated, documented and deconflicted to meet program requirements and key performance indicators.
• Attend and provide input for the Daily Operational Operations Update and the Weekly 844th CG Operations and Intelligence Update.
• Ensure all Metrics are exceeded / met, metrics include response time, ticket closure time etc.
• Leads and reviews the work of team who exercise latitude and independence in their assignments.
• Participates in weekly briefs with 794th Communications Squadron’s leadership to highlight mission accomplishments and challenges
• Consulted to provide feedback for hiring, firing, promotion, performance and rewards decisions for team members.
• Proactively reviews processes for gaps and inefficiencies, making recommendations to stakeholders to ensure exceptional service fulfillment.
• Develops and oversees plans to execute annual and compliance initiatives such annual technical refresh of approximately 400 workstations while ensure senior stakeholders are routinely briefed on progress.
• Agility when managing a changing environment, priorities, personnel, and/or tasks.
• Coordination with broader program team to ensure consistency in approaches across the program and bring best practices to onsite staff.
• Ensures internal synchronization meetings across Field Service teams to ensure technicians and team lead understand daily ticket priorities and workloads.
• Communicates clearly with the customer daily to ensure aligned priorities, strategy, issue resolution and partnering where needed
• Serves as acting Site Lead when required.

Basic Qualifications

• Requires a BA/BS or equivalent experience and 12+ years or prior relevant experience or Masters with 10+ years of prior relevant experience, additional years of experience will be accepted lieu of a degree.
• Possess an active DoD Secret clearance.
• Advanced knowledge and experience with desktop support and helpdesk principles.
• IT support team lead experience / ability.
• Familiar with IT support in a DOD environment.
• 8140 compliant education, training, or certification
• Security+, CISSP, Cyber 101, etc.
• Able to work primarily on-site at JBAB.

#AFNCR

Preferred Qualifications

• 2+ years of experience supervising or leading teams or projects.
• Familiar with Remedy and/or ServiceNow.
• Familiarity with the Joint Base Anacostia-Bolling customer base, the 794th Communications Squadron, the 844th Communications Group, the 11th Wing and DISA J6.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Pay Range:

Pay Range $116,350.00 - $210,325.00

Pay and benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.