Java Software Engineer

AdvanceNet Health Solutions, Inc.; United States; On-site; USD 90,000 - 110,000; Full time

Job summary

A leading health solutions company is seeking a Lead Technical Support Analyst with extensive experience in Java (Java 17+) and Microsoft SQL Server (T-SQL). This role involves leading technical support, troubleshooting complex issues, and fostering a strong customer service culture. The ideal candidate will have a minimum of 5 years in relevant technologies, exhibit strong problem-solving abilities, and manage relationships with stakeholders. This position is located in the United States and presents an opportunity to work in a dynamic environment.

Qualifications

• 5+ years of hands-on experience with Java, including Java 17 or higher.
• Strong experience with enterprise Java technologies, including WildFly, SOAP Webservices & EJB.
• 5+ years of hands-on experience with Microsoft SQL Server, with heavy use of T-SQL.

Responsibilities

• Own customer technical support, ensuring high-quality and timely resolution of issues.
• Provide hands-on support across all IT functions.
• Support and troubleshoot enterprise Java applications in production environments.

Skills

Java expertise (Java 17+)

Advanced Microsoft SQL Server

T-SQL

Problem-solving skills

Customer service skills

Education

BA/BS Degree in Information Systems, Computer Science, or a related field

Tools

WildFly

AI coding and productivity tools

Job description

AdvanceNet Health Solutions is seeking an experienced, highly process-driven Lead Technical Support Analyst with a strong enterprise Java technology background to lead front-line technical support while owning complex system troubleshooting and continuous improvement.

This role is ideal for a senior technologist who combines deep Java expertise (Java 17+), advanced Microsoft SQL Server and T-SQL skills, and strong operational leadership. The successful candidate will serve as the primary technical escalation point, drive root-cause resolution, and foster a culture of problem solving, customer service, and technical excellence.

Key Responsibilities

Technical Support & Operations

• Own customer technical support, ensuring high-quality and timely resolution of technical issues, incidents, and outages.
• Act as the primary front-line technical leader and escalation point for complex application and data issues.
• Provide hands‑on support across all IT support functions, including intake, prioritization, escalation, resolution, and reporting.
• Monitor, analyze, and report on support trends; identify recurring issues and drive permanent fixes.
• Support and troubleshoot enterprise Java applications (Java 17 or higher) in production environments.
• Work with application servers such as WildFly, including deployments, configuration, and runtime troubleshooting.
• Diagnose issues related to Enterprise JavaBeans (EJB), application performance, and system integrations.
• Lead release management for enterprise Java applications, coordinating builds, deployments, environment readiness, and rollback strategies to ensure stable production releases.
• Partner with engineering, infrastructure, and external vendors to resolve complex technical issues.

SQL Server & Data Expertise

• Demonstrate deep, hands‑on expertise with Microsoft SQL Server, with strong emphasis on SQL development and advanced T‑SQL.
• Design, write, and optimize complex T‑SQL queries, stored procedures, views, and functions.
• Perform query optimization and performance tuning, including execution plan analysis and indexing strategies.
• Troubleshoot data integrity, performance, and concurrency issues in production environments.
• Own the development, maintenance, and communication of the IT knowledge base for both end users and IT staff.
• Lead a continuous improvement culture focused on documentation, standardization, and optimization across people, process, and technology.
• Develop, enforce, and evolve request handling standards, escalation policies, and IT support procedures.

Leadership & Customer Service

• Lead and model a strong customer service culture; build trusted relationships with stakeholders and end users.
• Manage all aspects of the user account lifecycle, including onboarding and access administration.
• Handle sensitive and confidential matters with professionalism and discretion.
• Manage IT software and hardware licenses, vendor services, and related processes.
• Independently manage time and priorities while balancing incoming requests, projects, and organizational needs.

Problem Solving & Modern Tooling

• Lead a strong problem‑solving culture, performing root cause analysis and implementing long‑term solutions.
• Leverage AI coding and productivity tools effectively, including prompt engineering, to accelerate troubleshooting, analysis, and solution development.
• Quickly learn and adapt to new technologies, frameworks, and tools as needed.
• Thrive in a fast‑paced, multi‑client environment, with the ability to break down large, complex initiatives into manageable, executable tasks.

Requirements

• 5+ years of hands‑on experience with Java, including Java 17 or higher
• Strong experience with enterprise Java technologies, including WildFly, SOAP Webservices & EJB
• 5+ years of hands‑on experience with Microsoft SQL Server, with heavy use of T‑SQL
• Proven expertise in SQL development, performance tuning, and troubleshooting
• 3+ years of experience in a technical support or application support role
• Strong problem‑solving skills with the ability to juggle priorities and move quickly in a fast‑paced environment
• Ability to work independently, lead others when needed, and adapt rapidly to changing priorities
• Strong organizational skills, attention to detail, and passion for technology

Education

• BA/BS Degree in Information Systems, Computer Science, or a related field preferred