Java Production Support Engineer (w2 only)

Raag Solutions; Charlotte (NC); Hybrid; USD 80,000 - 110,000; Full time

Job summary

An innovative firm is seeking a skilled IT professional to manage and support their technology platform. This role involves overseeing daily operations, troubleshooting issues, and collaborating with teams to ensure smooth releases and upgrades. The ideal candidate will have extensive experience in Java and production support, with a strong understanding of middleware components and server-side technologies. Join a dynamic environment where your technical expertise will directly impact the success of critical services and operations.

Qualifications

• 5+ years of IT experience in Production Support and Technical Implementations.
• Strong knowledge of Middleware components and server-side technologies.

Responsibilities

• Manage daily operations of the technology platform and identify production issues.
• Provide technical support for incident management and operational readiness.

Skills

Java

Dynatrace

Splunk

Kafka

MQ

WebSphere

Tools

MS SQL Server

Oracle

Unix

App Dynamics

Microservices

MuleSoft

Job description

Hybrid (3 days onsite and 2 days WFH)

Must Have Skills: Java, Dynatrace, Splunk, Kafka, MQ, and WebSphere.

Job Description:

1. Manage the day-to-day operations of the technology platform (Java, MS SQL Server, Oracle, Unix, Dynatrace or App Dynamics). Identify potential production issues, create incident tickets, and communicate effectively with development and business teams.
2. 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent).
3. Excellent written and verbal communication skills in English. Proven knowledge in Java/J2EE, JDBC, EJB, Java Web Services.
4. Experience with server-side technologies such as SOAP/Restful services, XML/XSLT, JDBC, AOP, MQ, Microservices, MuleSoft.
5. Strong knowledge of Middleware components like Message Broker, IBM Websphere MQ, JBoss, MuleSoft.
6. Proficiency in Unix and Windows operating systems, including scripting skills.
7. Experience with Splunk, Oracle, DB2, and PL/SQL query performance tuning.
8. Knowledge of event-driven and batch processes.
9. Experience in various production support roles (L1/L2/L3) and using monitoring/scheduling tools.
10. Provide front-line technical support for incident/problem management, deployment, and operational readiness.
11. Conduct troubleshooting, root cause analysis, and implement mitigations.
12. Handle real-time restoration and triaging of issues impacting services, communicating progress to stakeholders.
13. Collaborate with infrastructure and testing teams during releases and upgrades.