Japanese Speaking Technical Support Engineer

Extreme Networks; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

Join a leading global networking company as a Technical Support Engineer. You will provide essential technical support and customer service, ensuring customers have a seamless experience with our products. Ideal candidates will have strong communication skills and a passion for technology. If you have experience in networking technologies and enjoy solving problems, this role offers a fantastic opportunity to grow in a supportive environment that values diversity and inclusion.

Qualifications

• Minimum 1 year experience working directly with customers.
• Native-level Japanese speaking and writing (JLPT N1).

Responsibilities

• Provide technical support for all Extreme products, focusing on wireless and NAC.
• Handle service requests via phone, email, and web.
• Drive continuous learning, results orientation, and teamwork.

Skills

Customer Service

Problem Solving

Teamwork

Communication

Leadership

Education

Cisco CCNP Certification

Tools

Salesforce Service Cloud

Windows

Linux/UNIX

Job description

Job Description: Technical Support Engineer (TSE) at Extreme Networks

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Our Values: Inclusion is core to our DNA. We are committed to fostering an inclusive workplace that embraces differences and creates an environment where all employees thrive because of their diversity.

Join Our Team: Become part of something big with Extreme! As a global networking leader, discover why there’s no better time to join us.

Role Overview:

The Technical Support Engineer (TSE) is a vital member of Extreme Networks' service organization. The TSE's primary responsibility is to delight customers through excellent technical support and customer service skills. The TSE serves as the first point of contact, guiding and assisting customers to enhance their experience.

Ideal Candidate:

• Experience in NOC and/or TAC roles
• Outstanding customer service skills
• Strong desire to learn and develop technically
• Knowledge of networking technologies is a plus

Responsibilities:

• Provide technical support for Extreme products, focusing on wireless and NAC
• Handle service requests via phone, email, and web
• Research, troubleshoot, replicate, and escalate issues
• Update knowledge bases and information repositories
• Assist with basic network configurations and product information
• Promote continuous learning, results orientation, and teamwork

Language Skills:

• Native-level Japanese speaking and writing (JLPT N1)
• Proficient in English for internal communication

Technical Skills:

• Ability to troubleshoot networking issues and deliver high customer satisfaction
• Knowledge of Ethernet, LAN/MAN/WAN networks
• Basic understanding of TCP/IP protocol
• At least 1 year of direct customer support experience
• Knowledge of Windows and Linux/UNIX
• Scientific problem-solving skills
• Active Cisco Certified Network Professional (CCNP)
• Experience with Salesforce Service Cloud and KCS methodology

Preferred Technical Certifications and Experience:

• CCNA, CWNA or similar certifications
• Experience in a Call or Service Center
• Understanding of routing protocols (RIP, OSPF, BGP)
• Knowledge of Wireless Networks and Security Protocols
• Familiarity with Windows Servers, Active Directory, DHCP, DNS
• Experience with virtualization technologies (VMware, Citrix, Red Hat, Microsoft)

Soft Skills:

• Excellent communication and interpersonal skills
• Effective in ambiguous situations
• Team player and independent worker
• Strong research, crisis management, and organizational skills
• Proactive self-motivation and excellence-driven mindset

At Extreme Networks, we create effortless networking experiences that enable progress through machine learning, AI, analytics, and automation. We are committed to diversity and encourage applicants from underrepresented groups. We ensure a discrimination-free environment, respecting all individuals regardless of race, religion, gender, or other protected categories.