Japanese Bilingual Sr. Travel Advisor

TOP Group - Japanese Recruiting Agency; California (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

TOP Group - Japanese Recruiting Agency seeks an experienced travel coordinator to manage air, hotel, and car arrangements with a focus on service quality and revenue generation. You will work with customers across locations and troubleshoot issues with minimal supervision.

Candidates should have at least 4 years in the travel industry, be proficient in Microsoft Office and Google Suite, and comfortable in a multicultural environment.

Qualifications

• 4 years of travel industry experience.
• Proficiency in Microsoft Office and Google Suite.
• Ability to work in a team environment.
• Experience in a multi-cultural environment preferred.
• Familiarity with GDS and travel industry systems (Smartpoint and Travelport Plus).
• Japanese: Business level.

Responsibilities

• Process air, hotel, and car reservations with focus on customer service and revenue.
• Work independently and troubleshoot problems.
• Handle customers in any location.
• Reporting and regulatory compliance with company policies.

Skills

Teamwork

Troubleshooting

Multicultural environment

Tools

Microsoft Office

Google Suite

GDS (Smartpoint)

Travelport Plus

Job description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Processing

a. Make Air, Hotel, and car reservations with the best customer services as possible as well as maximizing the company revenue.

b. Be able to work independently and troubleshoot any problems.

c. Handle the customers in any location.

2. Reporting

3. Regulatory Compliance- Understand and comply with company policies and procedures.

4. Ad hoc or other duties assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

Proficiency in Microsoft Office and Google Suite.

Ability to work in a team environment.

Experience in a multi-cultural environment preferred.

i. GDS and Industry (current Smartpoint and the new Travelport Plus).

ii. Air commission structures and our preferred vendor.

Troubleshoot with minimal supervision.

o Japanese: Business

EDUCATION AND EXPERIENCE:

Experience: 4 years of Travel industry