Japanese Bilingual Customer Service Line Specialist

Davita Inc.; Torrance (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in the travel sector is seeking a Japanese Bilingual Customer Service Line Specialist in Torrance, CA. This full-time position demands professional-level proficiency in Japanese and strong computer skills. The role involves assisting customers with travel inquiries, providing support for reservations, and addressing any technical issues. Comprehensive training is provided for candidates without prior experience, ensuring a successful transition into the travel industry. The company also offers flexible scheduling options and a robust benefits package, including medical and educational assistance.

Benefits

Medical/Dental/Vision/Life insurance

Vacation and Sick Leave

401K with educational assistance

Travel benefits

Qualifications

• Must possess professional-level proficiency in Japanese, including reading and writing.
• Availability to work within designated shift schedule.
• Ability to operate telephone and internal IT systems effectively.

Responsibilities

• Handle customer inquiries regarding travel bookings, ticketing, and seat assignments.
• Assist in making new reservations or modifying flight bookings.
• Provide technical support for website and mobile navigation.

Skills

Bilingual in Japanese

Strong computer literacy

Customer service experience

Job description

Job Title: Japanese Bilingual Customer Service Line Specialist

Location: Torrance, CA (onsite)

Work Hours: 8-hour shifts, including weekends and holidays (between 6:00 AM - 4:00 PM)

Employment Type: Full-Time, Direct Hire, Non-Exempt

Qualifications:

Japanese Bilingual - Must possess professional-level proficiency in Japanese, including reading and writing skills.

Availability to work within the designated shift schedule.

Strong computer literacy and ability to operate telephone and internal IT systems effectively.

Previous administrative or customer service experience is not required-comprehensive training is provided to ensure success in the role.

Prior experience in the travel industry is a plus.

Overview:

Japanese Bilingual Customer Service Line Specialist will provide customer service and support for travel-related inquiries, assisting customers with reservations, ticketing, and other travel arrangements. The company offers comprehensive training, allowing candidates without prior customer service experience to succeed in the role, as long as they can effectively perform the job after training. Flexible scheduling options are available through the Shift Swap / Day Trade system, allowing team members to exchange workdays with one another. By combining this flexibility with vacation or holiday time, employees can take extended breaks of up to one week or even one month.

Essential Duties include but not are limited to:

Handle customer inquiries regarding travel bookings, ticketing, seat assignments, and payment processing.

Assist customers in making new reservations or modifying existing domestic and international flight bookings.

Provide technical support for website and mobile navigation.

Address customer questions, complaints, and concerns with professionalism, aiming for first-call resolution.

Utilize various computerized systems to support customers and daily operations.

Foster a positive and service-oriented experience for all customers.

Perform additional administrative tasks as needed.

Benefits:

Medical/Dental/Vision/Life, Vacation, Holidays, Sick Leave, FSA, 401K, Educational Assistance, and travel benefits.

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.

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About Staffmark

Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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