Japan Field Engineer: Production-Ready Data Infrastructure

Medium; Tokio (ND); On-site; USD 120,000 - 190,000; Full time

Job summary

Zilliz is seeking a highly technical, customer-facing engineer to join our Japan founding team. This role focuses on customer technical engagement, POCs, onboarding, production adoption, and bridging customer needs with internal engineering execution.

You will work closely with our Japan GTM team, including Account Executives and Solutions Architects, to help customers evaluate, adopt, and succeed with Milvus and Zilliz Cloud, applying deep data infrastructure expertise to real-world production

Qualifications

• Strong hands-on background in database systems and distributed architectures.
• Experience with production environments, focusing on reliability and performance.
• Fluent English and native Japanese communication preferred.

Responsibilities

• Serve as the engineering-side technical counterpart for customers in Japan.
• Partner with Account Executives, Solutions Architects teams across technical discovery, POCs, onboarding, go-live readiness, production adoption, and post-sales technical engagement.
• Work directly with customer engineering, platform, data, infrastructure, and AI teams to understand their architecture, use cases, technical requirements, and operational challenges.
• Support customer POCs by helping define success criteria, validate technical requirements, troubleshoot issues, and identify the right implementation path.
• Guide customers through onboarding and production adoption, including deployment planning, architecture reviews, go-live preparation, operational readiness, and best‑practice guidance.
• Help diagnose production issues, reproduce problems, analyze performance and reliability concerns, coordinate engineering escalations, and guide customers toward effective resolutions.
• Act as a bridge between customers and internal engineering teams when customer scenarios span multiple product areas or technical domains.
• Translate customer problems, product gaps, technical blockers, and market feedback into clear, actionable input for Engineering and Product teams.
• Help build Japan-specific technical knowledge, reference architectures, best practices, and documentation.

Skills

Database systems

Distributed systems

Data infrastructure

Cloud infrastructure

Kubernetes

Storage systems

Search infrastructure

Platform engineering

Site reliability engineering

Job description

Zilliz is seeking a highly technical, customer-facing engineer to join our Japan founding team. This role focuses on customer technical engagement, POCs, onboarding, production adoption, and bridging customer needs with internal engineering execution.

You will work closely with our Japan GTM team, including Account Executives and Solutions Architects, to help customers evaluate, adopt, and succeed with Milvus and Zilliz Cloud, applying deep data infrastructure expertise to real-world production