January Assistant Manager

Southall; Franklin (TN); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

Paid time off

Weekly pay

401k with match

Education reimbursement

Employee wellness

Staff discounts

Job summary

Southall Farm & Inn in Franklin, TN, seeks a January Assistant Manager to support the General Manager in delivering Forbes-level service across all meal periods, including Brunch and Tea programs.

You will coach front-of-house teams, manage daily operations, and partner with culinary and beverage teams to ensure menu knowledge and flawless service. Availability on weekends/evenings required; four-year degree preferred; lifting 50 lbs may be needed.

Qualifications

• 3-5 years of progressive leadership in upscale or luxury hospitality.
• Experience supporting front-of-house operations with Forbes standards.
• Hands-on Brunch and Tea service experience.
• Proven coaching and staff development abilities.
• Comfort with labor management, scheduling, and reporting.
• Able to work weekends, evenings, and holidays.

Responsibilities

• Support daily restaurant operations while upholding Forbes standards.
• Oversee Brunch and Tea programs, ensuring refined service and guest experience.
• Coach and develop front-of-house team members.
• Assist in training, scheduling, and development.
• Lead service with consistency and luxury hospitality standards.
• Collaborate with culinary and beverage teams on menus and service.
• Uphold safety, compliance, and operating standards.
• Manage guest feedback and service recovery professionally.
• Serve as Manager on Duty in the General Manager's absence.
• Perform additional duties as assigned.

Skills

Leadership experience

Forbes service standards

Brunch and Tea service

Coaching and development

Operational excellence

Team collaboration

Guest engagement

Education

4-year college degree preferred

Job description

Southall Farm & Inn is a premier destination bringing nature, produce and people together in a powerful and unique way.

The January Assistant Manager supports the General Manager in overseeing daily operations of January. This role is responsible for delivering elevated, Forbes-level service, while leading service execution, team development, and operational excellence across all meal periods, including Brunch and Tea programs.

Responsibilities

• Support daily restaurant operations while upholding Forbes service standards and Southall brand expectations
• Oversee execution of Brunch and Tea programs, ensuring refined service flow, presentation, and guest experience
• Actively coach and hold team members accountable to Forbes service principles, including anticipatory service and attention to detail
• Assist in training, scheduling, and development of front-of-house team members
• Lead service execution with a focus on consistency, pacing, and luxury hospitality standards
• Partner with culinary and beverage teams to ensure menu knowledge and service alignment across all offerings
• Uphold Southall Operating Criteria, safety standards, and compliance requirements
• Support labor management, scheduling, and operational reporting
• Manage guest feedback and service recovery with professionalism and discretion
• Serve as Manager on Duty and act as General Manager in their absence
• Perform additional duties and projects as assigned by Southall leadership

Requirements

• 3-5 years of progressive leadership experience in upscale or luxury restaurant or hospitality environments
• Demonstrated experience supporting or leading daily front-of-house operations with a strong focus on Forbes service standards and refined guest engagement
• Hands-on experience executing Brunch and Tea service, including pacing, presentation, and elevated service rituals
• Proven ability to coach, train, and develop service teams, reinforcing accountability, consistency, and attention to detail
• Experience serving as Manager on Duty, confidently leading service and handling operational decision-making
• Strong collaboration experience with culinary and beverage teams to ensure seamless menu knowledge and service execution
• Working knowledge of labor management, scheduling, and operational reporting
• Experience managing guest feedback and service recovery with professionalism, empathy, and discretion
• Solid understanding of safety, compliance, and hospitality operating standards
• 4-year college degree preferred, but combination of education and relevant position training and experience will be considered
• Must be able to push, pull and lift 50 lbs.
• Available to work weekends, evenings and/or holidays
• Must be able to walk and stand for prolonged periods as needed and able to work in all weather conditions

Our Benefits

• Competitive compensation package
• Medical, dental, vision, short and long-term disability, company-provided life insurance
• Generous paid time off accruals
• 9 paid holidays annually
• Weekly pay
• 401k and company match
• Education reimbursement
• Best-in-class Employee Assistance Program
• Free weekly outdoor activities and wellness classes
• 30% internal discounts
• Fresh and free daily meal
• Bountiful internal growth opportunities

Our Team

Assembled intentionally with dynamic expertise, the Southall team is offered the unique opportunity to learn humbly with, and from, each other. We invest in a growth mindset and take it upon ourselves to strengthen our knowledge and grit daily. We honor the cycles of nature, get our hands dirty and taste the earth’s bounty in an effort to connect with the land.

We plan with purpose, seeing past the present day and seeking to consider the planet with each step. We embrace a blend of ancient techniques and modern technologies in our practice of sustainability. We celebrate ingenuity and resourcefulness and approach our roles through the eyes of an entrepreneur, looking beyond our respective corners to the big picture.

Acting with intention, we approach each day with gratitude for the opportunity to serve our guests and each other. A humble holder of our Michelin Key, our team strives to provide a level of luxury that feels effortless and sincere, infusing wellness at every turn. The Southall team cares for our visitors with the same caliber of kindness and respect as we care for the humans that work alongside us.

Southall Farm and Inn is committed to a diverse and inclusive workplace. Southall provides equal employment opportunities to applicants and employees and does not discriminate on the basis of age, race, color, ancestry, religion, sex, sexual orientation, gender identity or expression, transgender, national origin, status as a protected veteran, disability or any other classification protected by law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.