Janitorial Supervisors & Team Leads

ServiceMaster Commercial Cleaning by G and I Enterprises; South Bend (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in professional cleaning is seeking a dedicated Supervisor to lead a team in delivering exceptional service. This role is pivotal in organizing employee shifts, training staff, and ensuring compliance with cleaning standards. You will have the opportunity to contribute to a positive work environment while enhancing your career through paid training and advancement opportunities. Join a diverse community that values teamwork and customer satisfaction, and be part of a company that prides itself on creating cleaner, healthier spaces for clients. If you have a strong work ethic and a passion for service, this role is perfect for you.

Benefits

Paid Training

Excellent Work/Life Balance

Opportunities for Advancement

Qualifications

• 1-2 years’ experience as a custodian, janitor, or housekeeper a plus but not required.
• Must be able to communicate in English; bilingual is a plus.

Responsibilities

• Training cleaners on ServiceMaster’s standards and procedures.
• Overseeing staff performance and ensuring tasks are completed.
• Responding to customer complaints and ensuring compliance with safety regulations.

Skills

Team Management

Cleaning Principles

Customer Service

Communication Skills

Flexibility

Education

High School Diploma

Job description

For more than 60 years, ServiceMaster Clean has taken great pride in exceeding the expectations of our customers. Behind our commitment to excellence are five key attributes that define who we are and what makes us different from any other.

We Are Experts and dominate the industry in scale and scope with an adaptable, extensive network that consistently delivers exceptional results.

We Are Committed to our customers and are guided in all we do by their needs.

We Are Complete and seek to provide exceptional service and engage in proactive behavior.

We Are Driven to pursue the highest standards and continuously improve in all aspects of our business.

We Are Steadfast and here for the long haul with consistent service that ensures ongoing customer satisfaction.

Job Position Description:

Supervisor responsibilities include organizing employee shifts, training and motivating team members. This position plays a critical role in ensuring all staff stays on task and complete all assignments to ServiceMaster standards. To be successful in this role, you should have a good understanding of cleaning principles and team management abilities.

Responsibilities:

• Training cleaners on ServiceMaster’s standards, products, processes and procedures.
• Oversees staff performance and ensures all assignments are completed in accordance to set task schedule.
• Train cleaners on task schedules specific to individual accounts.
• Perform inspections and give constructive performance feedback to staff members.
• Assign shifts and make necessary adjustments in case of call-offs or no-shows.
• Respond to customer complaints and requests in a timely and caring manner.
• Ensure compliance with safety and OSHA regulations.
• Use proper PPE where required.
• Open and lock facilities, enable and disable security system as required.
• 1-2 years’ experience as a custodian, janitor, or housekeeper a plus but not required.
• Will provide on-the-job training to those with a strong work ethic and willingness to learn.
• Experience working for a professional janitorial company, office complex, hotel, hospital, or school is a plus.
• The ability to be flexible, work at a fast pace, and in a multi-tasked job is a must.
• Contribute to a positive work climate with a pleasant attitude and contribute to the overall team effort including being in uniform, dependable, and on time.
• Have respect and understanding for co-workers and customers.
• Must be able to communicate in English. Bilingual is a plus.

Physical Demands and Qualifications:

• Constant (up to 100%) standing, walking, pushing, balancing, stooping, kneeling, crouching, twisting, reaching overhead, reaching forward. Must be able to lift and/or carry 25lbs.
• Ability to read cleaning instructions.
• Ability to differentiate between cleaning products and uses.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Apply and become a part of ServiceMaster, one of the most respected professional cleaning companies in the country. We pride ourselves on creating cleaner and healthier environments for our customers, their employees, and customers. As a ServiceMaster Service Partner, you belong to a team that works together to deliver the best solutions and customer service to our clients.

We offer paid training, excellent work/life balance, and opportunities for advancement and a career path that matches your interests and goals.

Compensation: $12.50 - $18.00 per hour.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service, and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a ServiceMaster Clean franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.