Janitorial Supervisor

Hope Network West Michigan; Grand Rapids (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading organization in Michigan seeks a Janitorial Supervisor to oversee staff and operations within janitorial services. The role requires managing day-to-day operations, ensuring service quality, and supporting staff development. Ideal candidates will have supervisory experience in janitorial services, strong communication skills, and a commitment to inclusion.

Benefits

403(b) Retirement Plan

Paid Time Off

Educational Reimbursement

Career-Pathing

Paid Training

Employee Referral Bonus

Qualifications

• At least 3 years of supervisory experience in janitorial services preferred.
• Experience in floor care (minimum 3 years preferred).
• Must be self-directed and able to work independently.

Responsibilities

• Support Director in managing staff through hiring and performance evaluations.
• Manage day-to-day operations of janitorial contracts.
• Perform janitorial duties regularly to meet service standards.

Skills

Communication

Customer Service

Organization

Education

High school diploma or GED

Job description

At Hope Network , over 2,800 compassionate professionals serve individuals across 280+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose : transforming lives.

Watch how we create comebacks.

Why Join Our Team?

We’re proud to offer a robust and meaningful benefits package to support your career growth and overall well-being :

• 403(b) Retirement Plan
• Paid Time Off
• Educational Reimbursement
• Career-Pathing
• Paid Training
• Employee Referral Bonus

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

What You’ll Do

Staff & Administrative Oversight

• Support the Director of Community Workforce Development & Janitorial Services in managing staff through hiring, training, supervision, coaching, and performance evaluations.
• Lead regular staff meetings to ensure team alignment.
• Maintain accurate documentation related to work output, inventory, labor hours, payroll, and wages.
• Assist with timely completion of SourceAmerica assessments, reports, and participant documentation, ensuring all records comply with SourceAmerica and Hope Network standards.

Contract & Operations Oversight

• Manage the day-to-day operations of janitorial contracts, ensuring compliance with quality standards, customer expectations, and contractual requirements.
• Partner with the Director to evaluate performance, resolve issues, and assist with quoting new projects.
• Oversee supply inventory and provide hands-on support as needed, including floor care services (e.g., carpet cleaning, floor stripping, waxing) and covering staff duties to ensure seamless service delivery.
• Maintain strong, professional relationships with customers through regular site visits, performance reviews, and responsive communication.
• Perform janitorial duties regularly to ensure all contract obligations and service standards are met.

Work Schedule

• Flexible schedule : Monday–Friday, 8 : 00 AM–11 : 00 PM, with variations based on staffing and contractual needs
• This position also includes responsibility for covering staff absences and requires regular travel throughout West Michigan.

Qualifications

• High school diploma or GED required.
• Must be eligible to obtain Federal clearance.
• At least 3 years of supervisory experience in janitorial services with a proven track record of results preferred.
• Experience in floor care (minimum 3 years preferred).
• Valid driver’s license that meets Hope Network’s driving requirements.
• Strong communication and customer service skills, with the ability to effectively support both internal and external stakeholders.
• Prior experience working with individuals with disabilities or special needs strongly preferred.
• Must be self-directed, organized, and able to work independently.

Our Commitment to Inclusion

Our strength lies in our diversity —empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.

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Janitorial Supervisor • Grand Rapids, MI, US