Janitorial Operations Manager (Winder & Jefferson)

Supreme Maintenance Organization; Winder (GA); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

Short Term Disability

Long Term Disability

401K/403b Plan

Job summary

Supreme Maintenance Organization in Winder, GA is seeking an experienced Janitorial Operations Manager to oversee account servicing, personnel management, and budget adherence at multiple locations. The role emphasizes customer satisfaction, retention, and effective supervision of cleaning staff.

You will manage timekeeping, hiring, training, and safety compliance, while maintaining strong client relations and ensuring high-quality service delivery.

Qualifications

• Experience managing service workers in janitorial or related industries at multiple locations.
• Strong customer service and relationship-building skills.
• Motivated, goal-oriented, and able to troubleshoot effectively.
• Able to manage budgets and meet customer retention goals.
• Experience hiring and training service personnel.
• Able to work independently and be accountable for goals.
• Seeks opportunities for advancement.

Responsibilities

• Assist with Open Position Requests with HR Manager.
• Interview and make hiring recommendations.
• Ensure correct timekeeping and daily corrections.
• Control labor and supply costs to meet budgets.
• Inspect accounts to ensure quality standards and retention.
• Visit customers regularly to maintain relationships and address concerns.
• Assist in training new cleaning personnel.
• Manage equipment, supplies, and keys at accounts.
• Direct project work or additional services at accounts.
• Take action on routine complaints and resolve issues.
• Ensure completion of all work orders.
• Evaluate and train personnel for performance and promotability.
• Develop and maintain employee relations and incentive programs.
• Assist in maintenance and scheduling at accounts.
• Maintain Hazardous Communication Program and safety duties.
• Perform other duties as assigned.

Skills

Management experience

Team supervision

Budget & cost control

Hiring and training

Customer relations

Problem-solving

Independent work

Goal orientation

Job description

Janitorial Operations Manager (Winder & Jefferson)(SMO)

Winder, GA, United States of America

$48,000.00 - $52,000.00

Overview

SMO is seeking passionate Team Members to assist and support our customers in maintaining a high level of cleanliness in their facilities. If you desire a consistent, stable and secure job that provides meaningful work while building meaningful relationships, SMO is your new home!

SMO was founded in Greensboro, North Carolina in 1989 and is recognized throughout the Southeast as a janitorial service industry leader.

Job Skills / Requirements

Does this describe you?

• Prior successful experience managing service workers in the Janitorial or other related industries at various locations.
• Possess strong customer service and relationship-building skills.
• Highly motivated, goal-oriented, and high-achiever with excellent problem-solving skills
• Can conform to direct budgets and quality standards to achieve customer retention goals.
• Enjoys hiring and training of service personnel.
• Likes to work independently and be held accountable for your goals.
• Seeks opportunities for advancement.

If so, you are a great fit for Supreme Maintenance Organization’s Account Manager opportunity.

Basic Functions

Manage the servicing of the assigned account(s) to conform to direct cost budgets, quality standards, customer satisfaction, and retention goals.

Major Responsibilities

1. Assist with the submission of Open Position Requests to the Human Resources Manager.
2. Interview and make hiring recommendations for potential employees.
3. Ensure correct timekeeping for assigned account(s) and make daily corrections as required.
4. Review and control labor and supply costs for assigned account(s) to ensure they conform to budgetary goals.
5. Inspect assigned account(s) to ensure that the work performed satisfies company and customer quality standards for account retention.
6. Visit customer(s) on a regular basis to maintain satisfactory relationships and to respond to customer concerns.
7. Assist in training and follow-up on the training of new cleaning personnel.
8. Requisition and is accountable for necessary equipment, supplies, and keys at the assigned account(s).
9. Manage and direct project work or additional services at the assigned account(s).
10. Take immediate action on routine complaints and resolve day-to-day problems at the assigned account(s).
11. Ensure completion of all assigned work orders.
12. Maintain a continuing program of evaluating and training personnel to ensure both a high level of performance and the availability of promotable personnel.
13. Responsible for developing and maintaining good employee relations and implementation of employee incentive programs.
14. Assist with developing planned maintenance schedules and work schedules at the assigned account(s).
15. Maintain Hazardous Communication Program and other safety responsibilities at the assigned account(s).
16. Perform such other duties as assigned by the District Manager/VP of Operations.

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan