JANITORIAL MANAGER

ESFM® USA; Hemlock (MI); On-site; USD 70,000 - 72,000; Full time

Job summary

ESFM USA is seeking a Janitorial Manager to supervise custodial services under a client contract, ensuring quality, safety, and compliance across assigned facilities. The role includes staffing, scheduling, training, and performance oversight as directed by the Director of Operations.

Responsibilities include coordinating with client management, inspecting job performance, managing supplies, and performing hands-on cleaning when needed. Strong leadership and bilingual abilities are a plus.

Qualifications

• Strong organizational and planning skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Demonstrate excellent customer service skills. 5–10 years of supervisory experience in custodial/cleaning in large facilities.
• General hands-on knowledge of routine nightly and daytime facility cleaning and related services.
• Working hours mostly weekdays with evenings/weekends and on-call.
• Facilities Management or equivalent experience preferred.
• Bilingual English/Spanish is a plus.

Responsibilities

• Allocate work to subordinates and supervise areas (common areas, service hallways, food court).
• Create schedules to maintain properly skilled staffing levels.
• Approve vacations, overtime, and timecards; train custodians on equipment.
• Supervise, motivate, discipline, and evaluate staff.
• Counsel with customer management and resolve client concerns.
• Inspect and review status of facility services; institute corrective actions.
• Monitor supplies and ensure equipment is in working condition.
• Perform additional duties, including hands-on cleaning when required.

Skills

Organizational skills

Planning

Attention to detail

Follow-through

Stress management

Customer service

Bilingual English/Spanish

Supervisory experience

Custodial operations knowledge

Job description

Position Title: JANITORIAL MANAGER

ESFM

Shift: Sunday to Thursday, 12 AM - 830 PM

Salary: $70,000 - $72,000

Other Forms of Compensation: none

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE). ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary

The Janitorial Manager is responsible for the supervision, inspection, and control of all custodial and related services associated within assigned contract. Specific responsibilities for the custodial manager will be determined by client expectations and at the discretion of the Director of Operations.

Essential Functions & Responsibilities

• Properly allocate work responsibilities among subordinates. Supervises and coordinates the work activities of assigned areas (includes common areas, Service hallways, Food court, etc.)
• Knowledge of contract requirements and creation of schedules to maintain properly skilled staffing levels to satisfy those schedules.
• Approves vacation time, overtime and timecards. Ability to train custodians on work-related equipment.
• Supervises, motivates, disciplines, and evaluates staff.

Supervisory Responsibilities

• Counsel and coordinate with customer management representatives on all matters relating to services performed.
• Resolves clients’ concerns, and performs inspections for satisfactory job performance.
• Meet periodically with subordinates to review status of various elements of facility services and to institute corrective measures for any deficiencies found.
• Monitors supply use inventory. Ensures all equipment in proper working condition.
• Perform any additional duties as required, including providing hands-on-cleaning if required.

REQUIREMENTS (Knowledge, Skills, Abilities, And Education And/or Experience)

• Strong organizational and planning skills, responsiveness, attention to detail and excellent follow-through.
• Ability to work effectively under pressure and manage multiple priorities.
• Demonstrate excellent customer service skills. Minimum of five to ten years of recent experience in working supervision of custodial and related employees performing cleaning functions in major facilities.
• Must have general hands on knowledge of both routine nightly and daytime facility cleaning and related services.
• Working hours mostly weekdays but may also include evenings and weekends as well as on-call for emergency situations.
• Facilities Management Or Equivalent Experience Preferred.
• Bilingual English/Spanish is a plus

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.