Janitorial Franchise Business Consultant

Burnham Nationwide, Inc.; Burr Ridge (IL); On-site; USD 47,000 - 52,000; Full time

Job summary

A leading company in commercial cleaning is searching for a Franchise Business Consultant based in Burr Ridge, IL. The role involves supporting franchise owners through business coaching, audits, and developing client relationships to ensure high-quality service and customer retention. Ideal candidates will have a strong background in janitorial operations with excellent communication skills. Competitive salary plus bonuses and benefits including a company vehicle and paid time off are offered.

Benefits

Company vehicle and gas card

Retirement Plan

Employer paid Healthcare Reimbursement Account

Paid vacation plus paid holidays

Company provided computer, tablet and cell phone

Qualifications

• Minimum of 4 years in janitorial operations and customer service experience.
• Effective time management skills and ability to handle difficult situations.
• Excellent written and verbal communication skills; bilingual is a plus.

Responsibilities

• Provide consulting and support services to business owners.
• Conduct brand standard audits and customer follow-ups.
• Schedule meetings and maintain documentation for franchisee and client records.

Skills

Customer service

Time management

Effective communication

Multi-tasking

Interpersonal skills

Tools

MS Office

Job description

Janitorial Franchise Business Consultant

For the 15th consecutive year, JAN-PRO Cleaning & Disinfecting is the #1 Commercial Cleaning Franchise as reported in the 2023 Entrepreneur Magazine rankings. JAN-PRO Development of Northern Illinois is looking to hire a Franchise Business Consultant to join the team. This position is based in our Burr Ridge, IL office.

POSITION SCOPE: In this full-time Franchise Business Consultant role, you will provide consulting, development, and other support services to our JAN-PRO Cleaning & Disinfecting Certified Business Owners. Through approved on-site brand standard audits, prompt customer follow-up, and serving as a business coach and mentor to our Jan-Pro Certified Business Owners, you will help them provide the highest quality commercial cleaning in the industry, while achieving 99% or higher Customer Retention monthly. Approximately 80% of your time will be in the field and 20% of your time in the regional office for administrative tasks. This individual will be responsible for a territory within the Greater Chicagoland/Northwest Indiana area.

WHAT WILL I DO AS A FRANCHISE BUSINESS CONSULTANT:

• Develop a beneficial business relationship with all Franchisees in assigned area.
• Audit accounts against our brand standards on a regular schedule.
• Quickly identify performance evaluation success or issues through ‘proactive’ site visits and effectively communicate to Franchisee for resolution to aid with their account retention.
• Identify additional special service opportunities to assist in increasing franchisee revenue.
• Facilitate communication between the Certified Business Owners and their customers, when needed.
• Enhance the support to our franchise owners by proactively developing relationships with customer site contacts.
• Provide on-call support, as necessary.
• Schedule meetings with Franchisee to conduct business planning sessions.
• Complete and maintain accurate documentation of franchisee and client records.
• Support franchisees with onboarding and offboarding customers.
• Recommend solutions to retain franchise owners’ customers.
• Understanding the value and benefits of the JAN-PRO Cleaning & Disinfecting brand.
• Technical training skills and experience with floor work. Ex: strip and wax, carpet extraction, buffing etc.
• Timely completion and documentation of administrative tasks.

YOU’LL BE A GREAT FIT IF YOU HAVE:

• MINIMUM of 4 years in janitorial operations and customer service experience.
• Ability to multi-task and keep composure in a fast-paced work environment.
• Effective time management skills.
• Consistent follow-through on commitments.
• Ability to handle difficult situations and conversations.
• Excellent written and verbal (English) communication skills. Bi-lingual speaking and writing capabilities (Spanish) is a plus.
• Proficient in MS Office programs (Word, Excel, and Outlook) and internet operations.
• Professional appearance, demeanor, and communication skills.
• Ability to work with sensitive information in a confidential environment.
• Experience cleaning schools, dealerships or medical facilities is a plus.

PHYSICAL AND MENTAL REQUIREMENTS:

• Ability to function in high-pressure situations.
• Manual dexterity to operate a computer (desktop, laptop, and tablet) and other electronic equipment.
• Ability to take legible, handwritten notes, where necessary.
• Correctable vision and hearing.
• Successfully complete a pre-employment drug screen and criminal background check.
• Excellent interpersonal skills.
• Clear, easy to understand oral communication ability.
• Ability to sit for prolonged periods.
• Flexible work schedule.
• Valid driver’s license.

TO THE BEST QUALIFIED CANDIDATES, WE OFFER:

• Base salary of $47,500-$52,000 per year, commensurate with experience, plus performance bonuses. On target first year compensation of $50,000-$58,000.
• Company vehicle, gas card
• Retirement Plan, Employer paid Healthcare Reimbursement Account
• Company provided computer, tablet and cell phone
• Paid vacation plus paid holidays