Janitorial Area Manager

Servicon

Hayward (CA)

Hybrid

USD 80,000 - 100,000

Full time

3 days ago

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Benefits offered by this job

Employee Assistance Program (EAP)

401(k) plan with company matching

Hybrid work arrangements

Job summary

Servicon seeks a hands-on Janitorial Area Manager to oversee operations across client locations. You will guide site leaders and frontline teams, ensure service quality, and address staffing and operational needs to keep each site running smoothly.

The role emphasizes coaching employees, solving problems, and building strong client partnerships, with a schedule aligned to the Portfolio Manager’s coverage across the portfolio.

Qualifications

5+ years of experience in janitorial, custodial, facilities services, or a related service environment.
Demonstrated success leading teams, setting expectations, coaching employees, and maintaining consistent service quality.
Ability to manage competing priorities, respond to operational issues, and follow through across multiple locations.
Strong client service skills and sound judgment when resolving concerns.
Bilingual communication skills in English and Spanish, with the ability to clearly communicate expectations, training, and feedback.

Responsibilities

Lead and develop your teams across multiple locations, providing direction, support, and accountability for service quality, safety, and performance.
Deliver a strong client experience by ensuring contracted janitorial services meet specifications and coordinating timely resolutions.
Keep operations staffed and running by evaluating staffing needs, supporting recruiting, and coordinating tasks across sites.
Manage workforce data and resources, including payroll-related tasks, timekeeping reports, and budgeting support.
Collaborate with internal departments to resolve issues and advance company priorities.

Skills

Leadership

Coaching

Client relationships

Operations management

Staffing

Bilingual EN/Spanish

Microsoft Office

Timekeeping/workforce systems

Tools

Microsoft Office

Timekeeping systems

Workforce management systems

Job description

Who We Are

We are a family and women-owned local company with over 50 years of experience in environmental solutions, specializing in infection prevention for complex facilities. Our responsiveness allows us to quickly meet staff and client needs. Servicon’s Culture of Caring drives our commitment to healthy environments, supported by three pillars: People, Programs, and Performance. These focus areas reinforce our values and help improve people's lives, patient care, infection prevention, and operational efficiency.

Who We Are

The Role

Lead teams. Build client relationships. Deliver exceptional service.

Great janitorial operations start with leaders who support their people, understand their clients, and follow through on the details.

Servicon is seeking a Janitorial Area Manager to help oversee operations across multiple client locations. Working closely with the Portfolio Manager, you will guide site leaders and frontline teams, maintain service quality, and address the staffing and operational needs that keep eah location running successfully.

This role is ideal for a hands-on leader who enjoys coaching employees, solving problems, and building strong client partnerships. Your schedule will complement the Portfolio Manager’s coverage to support teams and clients across the portfolio.

What You Will Do

Lead and develop your teams

Provide direction and support to service team members, leads, supervisors, and site managers across multiple locations.
Coach site leaders, set clear expectations, and hold teams accountable for service quality, safety, and performance.
Address employee concerns and performance issues promptly, partnering with Human Resources on corrective action and sensitive matters.
Ensure employees and managers understand their responsibilities and receive the safety and job-specific training needed to succeed.

Deliver a Strong Client Experience

Ensure contracted janitorial services consistently meet client specifications and service expectations.
Serve as an escalation point for client questions and concerns, coordinating timely solutions and following through to resolution.
Partner with the Portfolio Manager to address operational challenges, support contract discussions, and identify opportunities for additional services.

Keep operations staffed and running effectively

Evaluate staffing needs across sites and help ensure each location has the appropriate coverage, skills, and leadership.
Support recruiting from requisition opening through interviews, candidate feedback, and selection recommendations.
Coordinate routine and complex operational tasks and projects, balancing priorities across locations.

Manage workforce data and resources

Oversee timely, accurate completion of payroll-related tasks, including reviewing and approving timesheets as needed.
Use timekeeping reports and workforce data to identify staffing trends and opportunities to improve operations.
Track supply inventory and usage to support budgeting, resource planning, and client contract discussions.
Collaborate with internal departments to resolve issues and execute company priorities.

What It Takes To Be Successful

5+ years of experience in janitorial, custodial, facilities services, or a related service environment.
Demonstrated success leading teams, setting expectations, coaching employees, and maintaining consistent service quality.
The ability to manage competing priorities, respond to operational issues, and follow through across multiple locations.
Strong client service skills and sound judgment when resolving concerns.
Bilingual communication skills in English and Spanish, with the ability to clearly communicate expectations, training, and feedback.
Proficiency with Microsoft Office and comfort using technology, including timekeeping and workforce management systems.
The ability to interpret reports, recognize trends, and turn data into practical operational decisions.
Strong organization, attention to detail, and clear written and verbal communication.
Initiative, dependability, and discretion when handling confidential employee, client, and company information.

Experience That Will Help You Stand Out

Experience overseeing janitorial or custodial operations across multiple client locations.
Experience coaching supervisors, leads, or site managers.
A record of improving service quality, strengthening staffing coverage, or resolving recurring client concerns.

Physical Requirements

Ability to stand for four to six hours at a time.
Ability to lift up to 25 pounds.
Ability to perform the essential functions of the position, with or without reasonable accommodation.

Bring your leadership, operational judgment, and commitment to service to a role where your work directly supports our employees and the clients who depend on them.

Why You Will Love It Here

Make a visible impact. See the results of your leadership through stronger teams, well-maintained facilities, and satisfied clients.
Join a supportive culture. Work alongside friendly, respectful, and energetic colleagues who value teamwork and the contributions you bring.
Enjoy flexibility where the role allows. Hybrid work arrangements may be available based on business needs and site responsibilities.
Earn competitive pay. Receive a competitive base salary that reflects your experience and the scope of your role.
Access support for your well-being. Our Employee Assistance Program (EAP) provides resources to help you navigate life’s challenges.
Plan for your future. Participate in a safe harbor 401(k) plan with company matching, subject to eligibility and plan terms.