James Avery Artisan Jewelry Full Time Sales Team Leader

SILVER EFFECTS; Hyde Park Township (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading retail company is seeking a dedicated individual to join their Store Leadership Team. In this role, you will assist in supervising store operations, ensuring exceptional customer service, and leading a team of associates. You will be responsible for training staff, managing inventory, and maintaining visual merchandising standards. The ideal candidate will have strong leadership skills, a commitment to customer satisfaction, and the ability to thrive in a fast-paced environment.

Qualifications

• 1+ year retail or customer service experience preferred.
• Previous supervisory experience preferred.

Responsibilities

• Assists Store Management with in-store supervision and leadership.
• Greets and assists guests in selecting and purchasing merchandise.
• Monitors associates' guest service levels and provides feedback.

Skills

Customer Service

Leadership

Communication

Organizational Skills

Multitasking

Education

High school diploma or equivalent

Job description

Posted April 25, 2025 | James Avery Artisan Jewelry | Full-time

Assists Store Management with in-store supervision including directing personnel. Provides effective leadership to all associates. Displays the highest level of customer service in all areas. This position will function as a front line member of the Retail Store Leadership Team at our new store opening soon at Chandler Fashion Center in Chandler, AZ.

WHAT YOU WILL BE DOING:

1. Greets and assists guests in selecting and purchasing merchandise.
2. Resolves guest issues effectively.
3. Keeps supervisor informed of product, guest, and personnel issues.
4. Monitors and approves guest returns according to retail policies.
5. Monitors associates' guest service levels and provides feedback.
6. Utilizes the GUESTS program when interacting with guests and handling guest-owned jewelry.
7. Prepares and reviews supply orders from the JAC warehouse and other channels.
8. Performs leadership responsibilities for store opening and closing duties.
9. Provides leadership and training to associates, focusing on guest service and sales; coordinates regular and seasonal training; delegates assignments.
10. Assists in inventory processes, including cycle counting, adjustments, shipping, and receiving, following company procedures; reports issues to appropriate personnel.
11. Participates in store meetings and company events; develops team-building activities.
12. Monitors product trends and communicates changes to the District Manager.
13. Ensures product care services meet operational standards, including operating service equipment and training staff.
14. Maintains store presentation and visual merchandising standards.
15. Processes employee purchases and manages employee schedules in the absence of senior management, ensuring adherence to operational and budget guidelines.
16. Ensures security procedures are followed to protect assets.
17. Demonstrates strong communication, organizational skills, and multitasking abilities in a fast-paced environment.
18. Follows safety regulations, participates in safety training, and reports unsafe conditions.
19. Adheres to company policies on attendance, harassment, and electronic communication.

The job description aims to outline essential functions but is not exhaustive. Management may assign additional duties as needed. Competency in essential duties, customer service, integrity, and teamwork are basic requirements.

OTHER DUTIES:

1. Lead role in absence of other leadership team members.
2. Builds effective relationships internally and externally.
3. Collaborates across teams to foster trust and credibility.
4. Performs other tasks as assigned by supervisor.

WHAT YOU WILL NEED:

• High school diploma or equivalent; 1+ year retail or customer service experience preferred, or equivalent education/experience.
• Previous supervisory experience preferred.
• Pass a background check and drug screening per company standards.
• Eligible to work in the U.S. as verified by E-Verify.

Equal Opportunity Employer. All applicants will be notified of their rights under federal employment laws.