J.P. Morgan Wealth Management – Investment Professional - Plano, TX

Testing Site - JPMC; Plano (TX); Hybrid; USD 50,000 - 75,000; Full time

Job summary

J.P. Morgan Wealth Management is seeking an Unlicensed Investment Professional to assist clients by telephone, uncover investment needs, and deliver an exceptional client experience while adhering to regulatory requirements.

The role involves discussing IRAs, initiating capital market trades, and documenting client interactions. Training will begin on-site with a transition to a hybrid work model, requiring adaptability and strong teamwork across departments.

Qualifications

• Strong client service mindset with focus on delivering exceptional customer experience.
• Ability to understand and apply regulatory requirements and firm policies.
• Excellent communication and interpersonal skills to interact with clients and teammates.
• Capable of managing multiple priorities in a fast-paced environment.

Responsibilities

• Assist clients and prospects with brokerage accounts and uncover investment needs with a focus on delivering an exceptional client experience over the telephone.
• Discuss Individual Retirement Accounts, such as Traditional and Roth IRAs.
• Create business efficiency by answering calls quickly, identifying client needs, initiating trades, and completing service-oriented transactions.
• Document all client interactions and meeting all regulatory requirements around these activities.

Skills

Client service

Regulatory compliance

Communication

Time management

Education

Bachelor’s degree or equivalent experience

Job description

At J.P. Morgan Wealth Management, we have an enthusiasm for helping our clients, building relationships, and delivering extraordinary customer service while maintaining a strong commitment to diversity and inclusion

As an Unlicensed Investment Professional in J.P. Morgan Wealth Management, you will have the opportunity to demonstrate customer obsessed behaviors when assisting our internal and external clients with their brokerage accounts, to help them reach their financial goals and dreams. Additionally, you will see first‑hand how our capital markets are impacted by local and global events in this fast-moving, dynamic industry.

Job Responsibilities

• Assist clients and prospects with brokerage accounts and uncover investment needs with a focus on delivering an exceptional client experience over the telephone
• Discuss Individual Retirement Accounts, such as Traditional and Roth IRAs
• Create business efficiency by focusing on answering calls quickly, identifying client needs, initiating trades in the capital markets, and completing service-oriented transaction
• Document all client interactions and meeting all regulatory requirements around these activities

Required qualifications, capabilities, and skills

• FINRA Securities Industry Essentials (SIE), Series 7 and 63 (or equivalent) must be obtained within 90 days of employment
• Strong compliance record in prior position(s) and ability to hold a registration in all 50 states
• Ability to create and foster strong partnerships with business partners, working independently as well as in a team environment
• Capacity to manage multiple priorities in a fast-paced environment and be adaptive to change
• Ability to diagnose and resolve client inquiries and requests as well as identify opportunities to deepen client relationships

Preferred qualifications, capabilities, and skills

• Bachelor’s degree preferred or equivalent experience
• 2 years of relevant financial services or brokerage experience
• Flexibility, self-motivation, coachability, and passionate for helping people
• Excellent communication and customer service skills, ability to display a high level of professionalism, and ability to adapt conversations to meet the needs of a diverse client base

Additional information:

• Must be able to work onsite Monday through Friday from 8:30am – 5:00pm during training and/or licensing. Following training, transition to a hybrid environment, where team members work in the office three days a week and work remote two days.
• Department is open the following hours: Monday-Friday 7 AM – 8 PM EST, Saturday 8 AM – 5 PM EST. The working hours for this role will be assigned and may fall into any of the department operating hours. Candidate may be required to work non-standard schedule (example: four 10 hour days vs. five 8 hour days).