Investment Phone Specialist - JPMorgan Wealth Management - Tempe, AZ

Testing Site - JPMC; Tempe (AZ); Hybrid; USD 65,000 - 90,000; Full time

Job summary

JPMorganChase Wealth Management is seeking an Investment Professional to assist clients with brokerage accounts, helping them reach financial goals while delivering superior service over the phone.

The role requires obtaining licensing within 90 days, maintaining compliant registrations, and building strong partnerships in a dynamic, regulated environment.

Qualifications

• Active securities licenses such as Series 7 and Series 63, or SIE/7/63 combo, obtained within 90 days.
• Clean compliance record and ability to maintain registrations in all 50 states.
• Ability to build partnerships, work independently and in a team.
• Strong prioritization in a fast-paced, adaptable environment.
• Ability to diagnose and resolve client inquiries and deepen relationships.

Responsibilities

• Assist clients and prospects with brokerage accounts and uncover investment needs via phone, delivering an exceptional client experience.
• Discuss IRAs, such as Traditional and Roth IRAs.
• Create business efficiency by answering calls quickly, identifying client needs, initiating trades, and completing service transactions.
• Document all client interactions and meet regulatory requirements.

Skills

Series 7

Series 63

SIE

Compliance

Client service

Communication

Teamwork

Multi-tasking

Job description

At JPMorganChase Wealth Management, we have an enthusiasm for helping our clients, building relationships, and delivering extraordinary customer service while maintaining a strong commitment to diversity and inclusion.

As an Investment Professional (Licensed, Partially Licensed, or Unlicensed) in JPMorganChase Wealth Management, you will have the opportunity to demonstrate customer obsessed behaviors when assisting our internal and external clients with their brokerage accounts, to help them reach their financial goals and dreams. Additionally, you will see first-hand how our capital markets are impacted by local and global events in this fast-moving, dynamic industry.

Job Responsibilities

• Assist clients and prospects with brokerage accounts and uncover investment needs with a focus on delivering an exceptional client experience over the telephone
• Discuss Individual Retirement Accounts, such as Traditional and Roth IRAs
• Create business efficiency by focusing on answering calls quickly, identifying client needs, initiating trades in the capital markets, and completing service-oriented transactions
• Document all client interactions and meeting all regulatory requirements around these activities

Required qualifications, capabilities, and skills

• Licensing (one of the following):(a) Valid and active Series 7 and Series 63or(b) SIE, Series 7 and Series 63 (or equivalent) must be obtained within90 days of employment
• Strong compliance record in prior position(s) and ability to hold a registration in all 50 states
• Ability to create and foster strong partnerships with business partners, working independently as well as in a team environment
• Capacity to manage multiple priorities in a fast-paced environment and be adaptive to change
• Ability to diagnose and resolve client inquiries and requests as well as identify opportunities to deepen client relationships

Preferred qualifications, capabilities, and skills

• 1 or more years of relevant retail or financial service customer service experience
• Flexibility, self-motivation, coachability, and passionate for helping people
• Excellent communication and customer service skills, ability to display a high level of professionalism, and ability to adapt conversations to meet the needs of a diverse client base

Additional information

• Must be able to work onsite Monday through Friday from 8:30am - 5:00pm during training and/or licensing. Following training, transition to a hybrid environment, where team members work in the office three days a week and work remote two days.
• Department is open the following hours: Monday-Friday 7 AM - 8 PM EST, Saturday 8 AM - 5 PM EST. The working hours for this role will be assigned and may fall into any of the department operating hours. Candidate may be required to work non-standard schedule (example: four 10 hour days vs. five 8 hour days)