J.P. Morgan Wealth Management - CAO Artificial Intelligence Lead, Senior Associate

JPMorgan Chase & Co.; New York (NY); On-site; USD 110,000 - 160,000; Full time

Job summary

JPMorgan Wealth Management seeks a Senior Associate, CAO Artificial Intelligence Lead, to own AI adoption strategies across the CAO. You will translate evolving AI capabilities into actionable learning experiences and partner with cross-functional stakeholders to deliver programs that boost adoption and productivity.

Responsibilities include designing executive-ready sessions, delivering monthly leadership updates, and embedding within CAO to surface high-impact use cases.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years of experience in one or more of: learning & development, communications, technology adoption, program management, employee engagement, or related fields.
• Demonstrated knowledge of AI tools including LLM platforms, Microsoft Copilot, and other AI solutions; ability to translate AI concepts into clear, engaging content.
• Strong written and verbal communication skills, with executive presence and data storytelling.
• Strong program/project management skills with ability to manage multiple priorities, timelines, and stakeholders.
• Knowledge of prompt engineering and/or advanced experience with LLMs.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and SharePoint/Teams.
• Strong collaboration and influencing skills across functions and levels in a regulated environment.

Responsibilities

• Develop, own, and drive CAO's AI engagement and adoption strategy with a roadmap of learning, communications, and programs.
• Stay current on AI trends and translate them into practical guidance and use cases for employees.
• Design and deliver executive-ready learning experiences (workshops, demos, office hours, leadership briefings).
• Provide monthly updates to leadership on progress and initiatives.
• Create communications to drive awareness, participation, and behavior change.
• Embed within CAO to identify needs and package high-impact use cases; collaborate with AI Champions.
• Establish measurement and reporting and use insights to refine programming.
• As capacity allows, engage in other CAO Business Management responsibilities.

Skills

AI adoption

Learning & Dev

Program management

Employee engagement

Executive presence

Storytelling with data

Prompt engineering

LLMs

Microsoft Copilot

Office tools

Education

Bachelor’s degree or equivalent

Tools

SharePoint

Teams

Microsoft Office

Job description

JPMorgan Wealth Management is accelerating how we work by embedding artificial intelligence into day-to-day employee workflows. Within this effort, the JPMorgan Wealth Management Chief Administrative Office (CAO) Business Management team plays a central role in driving AI enablement, communications, and adoption programs within the CAO, making AI practical, trusted, and repeatable at scale. The team will partner closely with stakeholders across Wealth Management, while executing and operationalizing programs specifically for CAO employees and workflows.

As a Senior Associate, CAO Artificial Intelligence Lead within the CAO, you will own the development and execution of an adoption strategy that increases AIknowledge, usage, and productivity across the CAO. You will translate evolving AI capabilities (e.g., LLM platforms and Microsoft Copilot) into clear, actionable learning experiences, and partner with cross-functional stakeholders to deliver programming that improves adoption and the employee experience. You will use data, metrics, and governance practices to measure outcomes, identify barriers, and continuously improve engagement at scale.

Job Responsibilities

• Develop, own, and drive CAOs AI engagement and adoption strategy, including a roadmap of learning, communications, and planned programs aligned to business priorities and employee needs


• Stay current on AI trends, tools, and enhancements to translate them into practical guidance, use cases, and reusable enablement materials for employees


• Design and deliver executive-ready learning experiences (workshops, demos, office hours, leadership briefings) that make AI approachable and useful across roles and skill levels


• Provide monthly updates to the leadership team on program progress, completed deliverables, and upcoming initiatives


• Create communications that drives awareness, participation, and sustained behavior change


• Embed yourself within the CAO organization to identify needs, educate and package high-impact use cases that demonstrate measurable wins and inspire broader adoption across the organization; Partner with volunteer AI Champions, to stay connected to team needs and governance


• Establish measurement and reporting (e.g., participation, tool usage, adoption barriers) and use insights to refine programming and prioritize enhancements


• As capacity allows, this role may engage in other CAO Business Management responsibilities

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree or equivalent work experience


• 2+ years of experience in one or more of the following: learning & development, communications, technology adoption, program management, employee engagement, or related fields


• Demonstrated working knowledge of AI tools including large language model platforms, Microsoft Copilot, and other emerging AI solutions; ability to translate AI concepts into clear, engaging, business-ready content


• Strong written and verbal communication skills, with executive presence and strong “storytelling with data” capability


• Strong program/project management skills with the ability to manage multiple priorities, timelines, and stakeholders independently


• Demonstrated ability to use metrics and insights to drive decisions and continuous improvement


• Knowledge of prompt engineering and/or advanced experience working with LLMs


• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and collaboration/content tools (SharePoint, Teams)


• Strong collaboration and influencing skills across functions and levels of seniority in a complex, regulated environment

Preferred Qualifications, Capabilities, and Skills

• Experience leading AI adoption, digital transformation, or technology engagement programs


• Proven track record designing and facilitating learning experiences for diverse audiences, including senior stakeholders


• Experience building/managing ambassador or champion networks and community-based enablement


• Experience within Wealth Management and/or financial services

Role is US-based and applicants must be authorized to work in the US. No immigration sponsorship is available for this position (now or in the future). Final job grade level and corporate title will be determined at time of offer and may differ from this posting