IWA Technical Lead

TechDigital Group; Chicago (IL); On-site; USD 110,000 - 170,000; Full time

Job summary

TechDigital Group is seeking a senior specialist to manage IWA scheduling and administration across the full lifecycle of TWS/IWA objects. You will own jobs, calendars, dependencies, and resources while optimizing batch workflows and governance.

You will lead migrations between environments, manage incidents and changes, and coordinate with IBM support and client teams. Strong scripting and SQL skills are essential for success.

Qualifications

• Expert-level knowledge of IWA scheduling and administration.
• Own end-to-end lifecycle of TWS/IWA objects: jobs, job streams, dependencies, calendars, resources.
• Strong scripting and SQL/DB query capabilities.

Responsibilities

• Oversee full lifecycle of TWS/IWA objects, including jobs, streams, dependencies, calendars and resources.
• Lead creation, configuration and scheduling of batch jobs; enforce naming and folder conventions.
• Maintain IWA calendars and event rule configurations; govern service catalogs for workflows.
• Coordinate environment migrations using WAT and Composer; oversee pre- and post-maintenance with monitoring teams.
• Own incident and change management; liaise with IBM support; track work in JIRA for audits.
• Mentor schedulers/administrators and translate scheduling issues into business terms for leadership.

Skills

IWA scheduling expert

Lifecycle ownership (TWS/IWA)

Scripting & DB queries

Tools

WAT

Composer

Job description

What are the top 3 skills required for this role?

• 1. Expert knowledge on IWA Scheduling and admin (IWA/TWS/IWS – all these are referred to same tool)
• 2. Own the full lifecycle of TWS/IWA objects: jobs, job streams, dependencies, calendars, and resources.
• 3. Scripting, DB query expertise.

Job Description/ Responsibilities:

Product & Platform Knowledge

• Maintain expert-level, current knowledge of IWA, including version-specific functionality and upgrade implications.
• Maintain a working overview of the business applications hosted on and dependent on the IWA-managed servers, including how scheduling failures translate into business impact.

Batch Scheduling & Job Management

• Own the full lifecycle of TWS/IWA objects: jobs, job streams, dependencies, calendars, and resources.
• Direct the creation, configuration, and scheduling of batch jobs, including application-specific job types.
• Enforce and maintain folder structure and naming convention standards across the environment.
• Maintain and update IWA calendars and event rule configurations.
• Maintain and govern the service catalogue(s) for scheduled jobs and workflows.

Environment & Release Management

• Lead job migrations to higher environments using WAT and Composer commands, ensuring alignment between staging and production configurations.
• Coordinate and oversee pre- and post-maintenance activities in partnership with the monitoring team, including validation checks before returning environments to production status.

Incident, Problem & Change Management

• Own end-to-end incident and service request management, including RITMs and problem tickets, through resolution and root-cause closure.
• Serve as the escalation point for P1/P2 batch incidents, driving troubleshooting and resolution while coordinating directly with application teams on technical fixes.
• Ensure escalation matrix and process discipline is followed, including timely executive notification for high-severity incidents.
• Manage production job changes through the formal change management process, including authoring and executing change tickets.
• Engage IBM support directly to open, manage, and drive resolution of product-related IBM cases.
• Track and manage all operational work in JIRA, maintaining accurate status for audit and reporting purposes.

Team Leadership & Business Liaison

• Lead and mentor a technical team of schedulers/administrators, setting technical direction and reviewing their work for quality and standards compliance.
• Act as the primary liaison between the technical team and business/client leadership, translating scheduling and batch issues into business-impact terms.
• Represent the IWA workstream in client governance forums, status reviews, and escalation calls.
• Proactively identify operational risk (e.g., environment misalignment, knowledge concentration in a single resource) and drive mitigation plans before they become incidents.

Additional Information:

• Managing the client and providing the technical inputs for the IWA operations and projects related work.
• Need to maintain cordial relationship between onsite and offshore teams.
• Act as the primary liaison between the technical team and business/client leadership, translating scheduling and batch issues into business-impact terms.