IVF Care Coordinator & Patient Liaison

NYU Langone Health; New York (NY); On-site; USD 53,000 - 70,000; Full time

Job summary

NYU Langone Health’s Fertility Center in Manhattan seeks a Fertility Care Associate to act as the patient liaison for IVF treatments. You will educate patients, coordinate testing and treatment plans, and collaborate with physicians, nursing, billing, and lab staff to ensure a smooth fertility journey.

The role requires strong organizational and communication skills, experience in a medical office, and familiarity with EMR/EPIC systems. Weekend rotation may be required as part of a dynamic team.

Qualifications

• HS graduate with 1–2 years medical office and patient experience in a fertility program
• Preference: College degree; significant experience considered in lieu of degree
• Outgoing, organized, detail-oriented, able to multi-task in a busy environment
• Interest/experience in reproductive medicine/womens health/third party reproduction a plus
• Ability to work independently and in a team with good judgment and time management
• Excellent communication and interpersonal skills; professional demeanor
• Familiarity with EMR/EPIC and fertility-related platforms
• High productivity and flexibility, weekend rotation may be required

Responsibilities

• Meet with patients after MD visit to communicate next steps
• Coordinate infertility testing and treatment plans (IVF/EF, Egg Thaw, FET)
• Collaborate with physicians, nursing, billing, authorization, admin and lab staff
• Judiciously manage reservations and changes for patient care
• Ensure patients have support from nursing, admin, finance and pharmacy
• Provide wellness information and patient education materials
• Resolve conflicts and manage expectations through treatment protocol
• Review notes and orders to schedule labs and testing; follow up with patients
• Communicate cycle start and orientation timelines to patients
• Review outside labs and route issues to clinical staff
• Generate consents and requisitions for PGT testing as directed
• Work across EMRs and online platforms (Epic, Fert, EngagedMD, NotifyMD)
• Schedule labs, morning monitoring, cycle starts and checklist updates
• Track IVF/EF/FET reservations and adjust as needed
• Serve as main patient contact via calls, emails and portal messages
• Route questions and problems to appropriate personnel
• Know basic insurance and authorization requirements in infertility
• Implement processes to ensure smooth setup and treatment for patients
• Perform other duties as assigned

Skills

Medical office experience

Excellent communication

Interpersonal skills

Patient education

Education

HS diploma

College degree preferred

Tools

EPIC EMR

CRM systems

Laboratory systems

Job description

NYU Langone Health’s Fertility Center in Manhattan seeks a Fertility Care Associate to act as the patient liaison for IVF treatments. You will educate patients, coordinate testing and treatment plans, and collaborate with physicians, nursing, billing, and lab staff to ensure a smooth fertility journey.

The role requires strong organizational and communication skills, experience in a medical office, and familiarity with EMR/EPIC systems. Weekend rotation may be required as part of a dynamic team.