IVAS Quality & Risk Management Senior Director

CBRE, Inc.; Chicago (IL); On-site; USD 165,000 - 215,000; Full time

Job summary

CBRE is seeking a Senior Director for IVAS Quality & Risk Management to lead the implementation and delivery of the QRM Framework within IVAS. You will ensure appraisals meet regulatory, client and internal standards, and you will collaborate with stakeholders to advance risk control initiatives across the division.

You will interact with clients, manage risk, and drive process improvements in a leadership role with a focus on appraisal quality and compliance with USPAP and PAG requirements.

Qualifications

• Bachelor's Degree or equivalent; 10+ years of commercial appraisal experience preferred.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring performance and retention preferred.
• Advanced knowledge of USPAP preferred.
• Ability to lead complex information exchange and set performance expectations.
• Leadership skills to manage targets with impact across departments.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational and analytical abilities.

Responsibilities

• Serve as SME for implementation and delivery of the QRM Framework across IVAS.
• Ensure processes and services comply with regulatory, client and internal guidelines.
• Approve incoming Risk Assessments and participate in appraisal reviews to ensure high quality and independence.
• Collaborate with stakeholders to drive QRM initiatives aligned with US and Global plans.
• Ensure compliance with Global and US QRM Framework and related procedures.
• Embed Core-QRM concepts into IVAS workflows and track progress.

Skills

Leadership

Regulatory knowledge

Communication

Problem solving

Knowledge of USPAP

Education

Bachelor's Degree or equivalent

Tools

MS Office

Job description

About The Role

As a CBRE VAS Quality & Risk Management (QRM) Senior Director, identifies, manages and mitigates risk through an established global framework leveraging our perspectives, scale and connections to provide industry-leading valuation and advisory services. Institutional Funds Valuations (IVAS) is a fast growing department of CBRE VAS Dedicated to servicing the appraisal requirements of large institutional fund clients. The purpose of this position is to implement the CBRE Quality and Risk Management (QRM) function within IVAS.

This will include the enforcement, oversight and delivery of the QRM Framework as applicable to IVAS.

You will engage with clients and will be an integral part of both the IVAS department and the QRM team, with a passion for innovation and the desire to build something unique.

What You'll Do

• The QRM Director (IVAS) is an experienced appraisal professional who serves as the subject matter expert for the implementation and delivery of the QRM Framework across IVAS.

• The role is key to ensuring processes, procedures and the delivery of services are in line with regulatory, client and internal guidelines while also providing ongoing support for appraisers and IVAS management to manage risk.

• The QRM Director (IVAS) will predominantly provide approval of incoming Risk Assessments (RA) and participate in the appraisal review process, ensuring all appraisals are of high quality, comply with internal guidelines, uphold appraiser independence and are in line with regulatory and client standards, including USPAP requirements.

• The QRM Director (IVAS) will collaborate closely with all key stakeholders to drive Quality and Risk Management initiatives within the Division and align these initiatives with both the United States and Global QRM Business Plan.

• Responsibilities include ensuring compliance, as applicable, with the Global and United States QRM Framework through the following activities:

• Ensuring IVAS compliance with the CBRE VAS Appraisal Report Review Process, including personally completing reviews within the IVAS line of business within agreed turnaround time requirements.

• Ensuring IVAS adherence to VAS Practice Area Guidelines (PAG) and key risk mitigation procedures.

• Following Risk Assessment procedures.

• Following escalation procedures.

• Implementing systems to track client contracting status.

• Following and implementing audit procedures.

• In conjunction with Senior QRM Management, driving and delivering initiatives to embed Core-QRM Operational Concepts into IVAS Workflow Platforms.

• Identifying knowledge needs, assisting with best-practice communications, training, continuing education and mentoring as directed by QRM Senior Management.

• Gathering client feedback, identifying process gaps and improvement opportunities, and supporting technology innovation.

• Creating and maintaining all registers/licenses and associated procedures to ensure regulatory, client, QRM Framework and PAG requirements are met.

• Unless otherwise advised, ensuring all master service agreements and valuation and advisory contracts are executed in accordance with QRM Framework and PAG requirements.

• Supporting business development initiatives by participating in proposal responses and new business initiatives, and preparing marketing material/pitches, with a particular focus on communicating the benefits of QRM.

• Improving CBRE’s position during contractual negotiations by actively participating in strategy planning and client meetings, with a particular focus on capping of liability.

What You'll Need

• Bachelor's Degree with a minimum of 10 years of commercial appraisal experience, preferably involved with Institutional Funds clients. In lieu of a degree, a combination of experience and education will be considered. Must have General State Certification/License in at least one state and MAI designation.

• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.

• Advanced knowledge of the Uniform Standards of Professional Appraisal Practice (USPAP) preferred.

• Ability to lead the exchange of complicated and difficult information, convey performance expectations, and handle problems.

• Leadership skills to set, manage, and achieve targets with a direct impact on multiple department results within a function.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Expert organizational skills and an advanced inquisitive approach.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the IVAS Quality & Risk Management Senior Director position is $165,000.00 annually and the maximum salary for the IVAS Quality & Risk Management Senior Director position is $215,000.00 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This job will be posted live for a minimum of 96 hours.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Aff…