IU Investigator - 61166405

State of South Carolina; Columbia (SC); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health, dental, vision insurance

15 days annual leave and 15 days sick 

13 paid holidays

Paid parental leave

RETIREMENT: SCRS or ORP

Job summary

The South Carolina Department of Children’s Advocacy seeks an experienced IU Investigator to handle intake, referral, monitoring, and investigation of complaints about services to SC children across multiple state agencies.

Under supervision, you will engage with complainants, DCA staff, and external partners to ensure timely, safe and effective services while upholding confidentiality and legal requirements. This role involves collaboration, ongoing training, and potential statewide travel.

Qualifications

• Bachelor's Degree and professional experience as an investigator.
• Capable of working independently and collaboratively with others.

Responsibilities

• Answer phone and receive electronic complaints regarding the delivery of services to children.
• Review, monitor and/or investigate complaints submitted to DCA regarding the delivery of services to children across state agencies.
• Effectively communicate and interact with complainants, DCA staff, and external staff to fulfil the mission of DCA and to represent DCA professionally.
• Participate in training and development opportunities to enhance the delivery of services by the System Improvement Division; adhere to agency and division policies and applicable laws; engage in best practices related to intakes and investigations.
• Performs other related duties as required or directed by the IU Program Supervisor, IU Director, System Improvement Director, General Counsel, or State Child Advocate.

Skills

Investigation skills

Education

Bachelor's degree

Job description

Job Responsibilities

Are you an experienced professional looking for new opportunities to further your career? The South Carolina Department of Children's Advocacy is seeking a hardworking and dependable candidate just like you to apply! This position will offer great benefits with the state, including 15 days of annual and sick leave per year or more depending on applicable state service.

Responsibilities Of The IU Investigator

Under direct supervision by the Agency Director or designee, the employee will be responsible for accepting, referring, monitoring, and investigating complaints submitted against Office of Intellectual and Developmental Disabilities, Department of Public Health, Department of Health and Human Services, Department of Juvenile Justice, Office of Mental Health, Department of Social Services, SC Governor's School for Agriculture at John de la Howe, School for the Deaf and Blind, and Wil Lou Gray Opportunity School in an effort to ensure that children under the care of a state agency particularly children served by the child welfare or juvenile justice systems, receive timely, safe, and effective services and to safeguard the health, safety, and well-being of all children receiving services.

Employee will be guided by the Agency's intake and investigative policy and procedure and must be capable of working independently and collaboratively with other people and agencies in a respectful and professional manner.

• Answer phone and receive electronic complaints submitted by complainants regarding the delivery of services to children by Office of Intellectual and Developmental Disabilities, Department of Public Health, Department of Health and Human Services, Department of Juvenile Justice, Office of Mental Health, Department of Social Services, SC Governor's School for Agriculture at John de la Howe, School for the Deaf and Blind, and Wil Lou Gray Opportunity School.
• Review, monitor and/or investigate complaints submitted to DCA regarding the delivery of services to children by Office of Intellectual and Developmental Disabilities, Department of Public Health, Department of Health and Human Services, Department of Juvenile Justice, Office of Mental Health, Department of Social Services, SC Governor's School for Agriculture at John de la Howe, School for the Deaf and Blind, and Wil Lou Gray Opportunity School.
• Effectively communicate and interact with complainants, DCA staff, and external staff to fulfil the mission of DCA and to represent DCA in a professional manner.
• Participate in training and development opportunities to enhance the delivery of services by the System Improvement Division; strictly adhere to all agency and division policies and applicable state and federal laws, including but not limited to confidentiality, conflicts of interest, mandatory reporting, job functions, and other operational requirements; and consistently engage in best practices related to intakes and investigations.
• Performs other related duties as required or directed by the IU Program Supervisor, IU Director, System Improvement Director, General Counsel, or State Child Advocate.

Minimum And Additional Requirements

Bachelor's Degree and professional experience as an investigator.

Additional Requirements

• Position may require overnight travel.
• Position may require employee to work evenings and weekends.
• Position requires routine driver duties.
• Position requires frequent stooping and/or bending.
• Position may be required to report to work during emergency situations.
• This job will require travel throughout the state. The applicant must possess a valid South Carolina driver's license and reliable vehicle and must be able to drive independently throughout the state.

Preferred Qualifications

Demonstrated knowledge of law and policy regarding Department of Social Services and Department of Juvenile Justice procedures and experience with conducting investigations.

Additional Comments

The SC Department of Children's Advocacy is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

The SC Department of Children's Advocacy offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouses, and children.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices*
• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)
• Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.