ITSM Developer

PDS Defense; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

A technology service provider is seeking an ITSM Developer for a remote position. Responsibilities include designing and developing software solutions for ITSM processes using ServiceNow. Candidates should have a strong programming background, experience with ServiceNow, and excellent technical skills. This role offers a pay rate of $71.43/hr.

Benefits

Direct deposit

401(k)

Short-term disability insurance

Skills training

Qualifications

• 2+ years of experience in software development.
• Strong background in programming languages such as JavaScript, Python, or Java.
• Experience with ServiceNow configuration and customization.

Responsibilities

• Assist in the design and development of software solutions for ITSM processes.
• Collaborate with stakeholders to gather requirements.
• Develop and maintain technical documentation for software solutions.

Skills

JavaScript

Python

Java

ServiceNow configuration

Agile development methodologies

API design and development

Education

Bachelors degree in a related discipline

Tools

ServiceNow

Git

Job description

Overview

IT/Technical – ITSM Developer role. Remote position associated with Job ID #213440. Pay rate: $71.43/hr.

Responsibilities

• Assist in the design, development, and testing of software solutions to support ITSM processes, including incident, problem, change, and service request management
• Assist in configuring and customizing ServiceNow to support ITSM processes, including creating custom tables, fields, and forms
• Develop and maintain scripts, workflows, and business rules to support ITSM process automation and data processing under the guidance of senior engineers
• Assist in integrating ServiceNow with other systems and tools, including APIs, web services, and data imports
• Troubleshoot and resolve technical issues with ServiceNow and ITSM software solutions with the guidance of senior engineers
• Collaborate with stakeholders to gather requirements and design software solutions that meet business needs
• Develop and maintain technical documentation for software solutions, including design documents, test plans, and implementation guides
• Stay up-to-date with new features and best practices in ServiceNow and ITSM software development

Basic Qualifications

• US Citizenship Required
• 2+ years of experience in software development, with a strong background in programming languages such as JavaScript, Python, or Java.
• 2+ years of experience with ServiceNow configuration, customization, and development.
• Strong understanding of ServiceNow ITSM processes, including incident, problem, change, and service request management.
• Excellent technical skills, including: ServiceNow scripting (e.g., Business Rules, Client Scripts), ServiceNow configuration (e.g., tables, fields, forms)
• Experience with API design and development, data integration and import/export
• Experience with Agile development methodologies and version control systems (e.g., Git)

Desired Skills

• ServiceNow certifications (Developer, Administrator, or ITSM)
• Experience with cloud-based technologies and SaaS platforms
• Knowledge of ITSM industry trends and best practices
• Experience with testing and validation frameworks
• Experience with continuous integration and continuous deployment (CI/CD) pipelines
• Strong understanding of data security and compliance requirements
• Experience with ServiceNow Now Assist

Typical Minimums

Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 2 years of professional experience; or no experience required with a related Masters degree. Considered experienced, but still a learner.

Benefits

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, talk with your recruiter.

Job Requirements

Minimum Security Clearance: No Clearance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled