ITSM Configuration Management II - ServiceNow (Remote)

Virginia Commonwealth University Health Systems; Richmond (VA); Remote; USD 80,000 - 110,000; Full time

Job summary

A leading educational health institution is seeking a motivated ITSM Configuration Management II professional. This remote role is aimed at governance and management of ITIL Configuration Management processes in ServiceNow, requiring strong expertise in IT Configuration Management Systems, ITIL methodologies, and proactive stakeholder collaboration. The successful candidate will drive process improvements and ensure a reliable source of truth for IT services.

Qualifications

• Solid experience in IT Configuration Management Systems (CMS/CMDB).
• Proactive, detail-oriented, and ready to take ownership.
• Broad knowledge of ITIL disciplines and methodologies.

Responsibilities

• Govern and manage ITIL Configuration Management in ServiceNow.
• Define and own ITIL Configuration Management processes.
• Collaborate with IT and business stakeholders for improvement.

Skills

Experience in IT Configuration Management Systems

Knowledge of ITIL methodologies

Strong analytical skills

Tools

ServiceNow

Job description

Overview

Remote role preferably within commuting distance of Richmond City VA, with other viable states including AL, AR, FL, GA, KS, KY, MD, MI, MO, NC, OH, SC, TN, TX, VA, WV.

This is an exciting opportunity for a motivated, proactive, detail-oriented professional with solid experience in IT Configuration Management Systems (CMS/CMDB), ready to take ownership and drive maturity across all aspects of the CMDB.

Working in the IT Service Management Office and reporting to the ITSM Manager, the ITSM Configuration Management II is responsible for the governance and management of the Information Technology Infrastructure Library (ITIL) Configuration Management in ServiceNow, performing work associated with ITSM process analysis, design, improvement, build, test, training, quality, metrics, strategic roadmap and documentation of the IT department\'s standards.

They will define and own the ITSM ITIL Configuration Management (CMS, CMDB & CSDM) process lifecycles, applying expertise with a broad knowledge of ITIL disciplines and methodologies, leading, supporting and/or coordinating business and department projects, to develop new, or enhance existing services, lifecycles, processes, procedures and standards.

This role is essential in maintaining a reliable source of truth for IT services and their relationships, supporting all IT Service Management processes, and enabling informed decision-making.

Key responsibilities include governance, design, and ongoing improvement of ITIL CMS/CMDB/CSDM processes within ServiceNow, and collaboration across IT and business stakeholders.