ITSM Business Analyst

Acara Solutions, Inc.; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

A technology solutions firm is looking for an ITSM Business Analyst to analyze business requirements and implement ServiceNow solutions. The candidate should have a Bachelor's Degree and at least 5 years of relevant experience, particularly in ITSM and business analysis. Strong collaboration and documentation skills are crucial for this role. Familiarity with AI technologies is preferred.

Qualifications

• 5 years of experience in business analysis with a focus on ITSM.
• Experience in ServiceNow IT service management.
• Familiarity with AI technologies, specifically ServiceNow Now Assist.

Responsibilities

• Analyze business requirements and collaborate with client teams.
• Document business requirements and lead stakeholder forums.
• Develop training materials and metrics for ITSM process effectiveness.

Skills

Business analysis

Requirements gathering

ServiceNow ITSM

ITIL processes

Agile methodologies

Education

Bachelor's Degree

Tools

ServiceNow

Job description

A company is looking for an ITSM Business Analyst.

Key Responsibilities

• Analyze business requirements and collaborate with client teams to implement ServiceNow ITSM solutions
• Document business requirements and lead stakeholder forums for ITSM process improvements
• Develop training materials and metrics to measure the effectiveness of ITSM processes

Required Qualifications

• Bachelor's Degree with 5 years of experience
• Minimum of 2 years of experience in ServiceNow IT service management and ITIL processes
• Minimum of 2 years of experience in business analysis and requirements gathering
• Familiarity with AI, specifically ServiceNow Now Assist is preferred
• Experience with Agile project management methodologies is a plus