ITSD – Infrastructure and Network Engineer III

Pima County; United States; On-site; USD 96,000 - 108,000; Full time

Job summary

Pima County is seeking a skilled IT professional to design, implement, and support the court’s information technology network and server infrastructure across multiple locations. You will ensure reliable daily operations, security, and disaster recovery readiness while coordinating with stakeholders.

The role requires a bachelor's degree in a related field and at least five years of experience in network operations and computer systems deployment.

Qualifications

• Bachelor's degree in computer science, MIS, or a related field.
• Experience with enterprise IT infrastructure and administration.

Responsibilities

• Designs, plans, and implements installation and configuration of IT network and server infrastructure across court locations.
• Provides day-to-day support and maintenance for infrastructure and systems.
• Manages backups, storage, security, and disaster recovery planning.

Skills

Network operations

Server administration

Cloud platforms

Budget planning

Documentation

Security best practices

Communication skills

Education

Bachelor's degree in Computer Science / MIS or related field

Tools

Office 365 administration

Backup and storage management

Virtualization (Hyper-V/VMware)

Job description

Job Description Summary Designs, plans, and implements the installation and configuration of the court information technology network, communications infrastructure, and computer systems within the Information Technology Services Division. Responsible for performing all duties associated with providing the day-to-day support and maintenance for the infrastructure at all court locations. This is a classified position that reports to the Manager, Systems Infrastructure and Networking. The incumbent performs duties under general supervision and has no supervisory responsibilities.

Job Description Pay Range: $96,200- $108,222

Please be aware: The court does not provide any type of visa sponsorship. Selected candidate for this position must be authorized to work in the United States. Selected candidate will need provide documentation of eligibility on the first day of employment. No relocation assistance will be provided. All candidates are required to pass a background check in accordance with Superior Court policy. Any applicant who does not meet background-check requirements will be disqualified from further consideration.

Purpose of classification: Designs, plans, and implements the installation and configuration of the court information technology network, communications infrastructure, and computer systems within the Information Technology Services Division. Responsible for performing all duties associated with providing the day-to-day support and maintenance for the infrastructure at all court locations.

Essential Functions

• Develops procedures required to maintain and support on-going computing needs and ensures documentation is accurately maintained.
• Creates and maintains capacity plans and disaster recovery plans for the infrastructure.
• Assists in establishing and justifying operating and investment budgets.
• Provides cost and time estimates for new requirements and ensures smooth transition of new systems into production.
• Provides domain management services including setting up new users and resources, monitoring user account status to ensure compliance with court security procedures, disabling accounts, and performing Office 365 administration.
• Provides engineer level support services for Microsoft cloud platform.
• Ensures associated system components and jobs are properly scheduled and operational.
• Ensures backups and storage management procedures are implemented and adhered to in meeting business and disaster recovery needs.
• Ensures escalation procedures are implemented, maintained, and utilized.
• Implements new system administrative policies, procedures, guidelines, and standards.
• Ensures service level metrics are defined and enforced.
• Completes root cause analysis on all production outages and implements approved remediations.
• Participates in change management procedures.
• Participates in application performance tuning activities for new and existing implementations.
• Participates in definition, implementation, and support of remote access infrastructure and procedures.
• Forecasts server growth and provides proactive capacity management, with appropriate use of escalation to management.
• Performs active deployment of server virus cleaning applications to maintain a virus-free environment.
• Coordinates and manages the engineering and delivery of virtual server implementation, support, migration, and upgrade services to the business computing and storage management environment that includes installation, configuration, troubleshooting, maintenance of server / data storage environment and documentation.
• Coordinates and manages the engineering and delivery of communications implementation, support, migration, and upgrade services.
• Designs communications routing structure and IP address management.
• Performs configuration and operational management, software release, and patch testing, implementation, monitoring, and issue resolution.
• Coordinates, sets-up, and performs ongoing maintenance of communications data retention requirements.
• Designs procedures regarding implementation and security measures for software and hardware usage within the server/data storage environment.
• Provides input to divisional short and long-range planning processes, specifically in the area of network and computer system operations, capacity planning, security and database systems.
• Ensures proper coordination and communication with customers and internal staff to identify and resolve customer problems and concerns associated with supported software applications.
• Prepares technical specifications and Requests for Proposal for network components, computer server hardware, database systems, and associated support services.

Additional Responsibilities/Duties

• Participates in court administrative and operational studies and projects.
• Participates in emergency after hours support on an as-needed basis.
• Serves as liaison with internal and external agencies on technical committees, which requires infrequent travel to the Administrative Office of the Courts in Phoenix.
• Performs other related duties and projects as assigned.

Knowledge, Skills, and Abilities

• Must have: Knowledge of existing and emerging technology for network and computer system operations, security, testing, implementation and support.
• Knowledge of traffic engineering and management, wireless networking protocols.
• Knowledge of network and wireless security assessment/intrusion detection and risk mitigation strategies and solutions, directory services and policy management.
• Knowledge of standard concepts, practices, and procedures within database administration.
• Knowledge of management and administrative responsibilities such as goal setting, performance management, project management, planning and delivering technical support services.
• Knowledge of strategic planning principles.
• Skills implementing and engineering a virtual server environment.
• Skills designing and implementing automation tasks using scripting languages.
• Skills with the operation of computer servers, operating systems, project management software, computer backup and recovery operations, network configuration and operation.
• Skills in the operation of desktop computers, routers, hubs, switches, gateways, packet analyzers, and firewalls.
• Ability to communicate effectively with a wide variety of superior court employees including judges, judicial staff, court leadership and administration, vendors, and the general public.

Minimum Requirements

A Bachelor's degree with a major in computer science, management information systems, or a related field, and five (5) years of experience in network operations, computer systems operation and configuration; OR, any equivalent combination of experience and/or education approved by Human Resources.

Licenses and Certificates

Must have a valid Arizona driver's license at the time of appointment.

Physical Demands/Working Conditions

Typically performs duties in an office environment and may lift materials and/or equipment 20 lbs. or less. Occasional after hours and weekend hours are required to support system implementations and upgrades.

Benefits

We offer exceptional benefits: Retirement Plan Vacation, holidays, and sick leave 100% paid parental leave Employer-paid Short-term Disability Tuition Reimbursement Health Wellness discount program Mental and Behavioral Health Benefits Paid Training with Advancement Opportunities Upon yearly anniversary, 56 hours of sick time accrued, less usage, may be rolled over to vacation time.

The Arizona Superior Court in Pima County and the Pima County Juvenile Court Center offer the same benefits as those offered to other employees working for Pima County. We offer a competitive benefits package to benefits eligible employees, which includes medical, dental, life insurance, flexible spending accounts, paid vacation and sick leave. Some benefits require contributions by employees in addition to contributions made by the employer. Please see the link below for a complete description of the offerings. Current rates can be viewed here: ASRS Contribution Rates

We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, political interest, or any other characteristic or category protected by local, state, or federal law.

Pima County stands out as an exceptional workplace, offering a supportive environment that fosters professional growth and personal satisfaction. As one of the largest employers in the region, Pima County prioritizes its commitment to creating a diverse and inclusive workplace, recognizing the unique contributions of each employee. Embracing innovation and collaboration, Pima County provides multiple opportunities in which individuals can make a meaningful impact on their community. One of the key advantages of working for Pima County is its comprehensive benefits package. Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security. Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being. Furthermore, Pima County takes pride in fostering a culture of continuous learning and development. Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs. In addition, a County-wide employee recognition program rewards employees who exemplify the County values of being accountable, respectful and ethical as well as providing great customer service. By joining Pima County, individuals become part of a dedicated team working towards a common goal: enhancing the quality of life for residents and building a vibrant future. Pima County is not just an employer; it's a community that values its employees, encourages their growth, and invests in their success.