ITS Project Manager - Innovation & Technology Services

City of Savannah; Savannah (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life insurance

Short-term disability

Tuition reimbursement

Wellness programs

457(B) deferred compensation

Pension plan

Flexible spending account

Home purchase assistance

12 paid holidays

Job summary

The City of Savannah's Innovation and Technology Services (ITS) Department seeks an experienced Project Manager to lead technology initiatives, align with business goals, manage the full project lifecycle, and ensure delivery on time and within scope. You will drive planning, requirements gathering, risk management, and stakeholder communications in a collaborative, customer‑focused environment.

This role emphasizes PMM adherence, vendor coordination, budgeting, and cross‑functional leadership

Qualifications

• Three years of project management experience.
• Bachelor’s degree in Business, Management, Project Management, Computer Science or equivalent.
• Experience in leading teams in a project supervisory capacity.
• Strong oral and written communication with stakeholders.
• Experience working with vendors to achieve deliverables.
• Experience using the Microsoft 365 platform.

Responsibilities

• Develop and manage project implementation plans, including scope, timelines, deliverables, and objectives.
• Facilitate analysis and design sessions to ensure business requirements are captured.
• Create and execute implementation strategies focused on performance goals.
• Collaborate with project sponsors to define success criteria.
• Identify risks, manage scope changes, and develop contingency plans.
• Prepare and present budget proposals and adjustments.
• Manage the full project lifecycle with PMM best practices.
• Manage customer relationships to meet ITS expectations.

Skills

Project management

Communication skills

Vendor management

Customer service

Problem solving

Organization

Microsoft 365

Education

Bachelor’s degree in Business/Management/Project Management/CS

PMP or CAPM certification

Tools

Smartsheet

MS Teams

SharePoint

Visio

Lucidchart

Job description

Purpose

Are you ready to walk through the door of opportunity?

Stop chasing your dream—your chance to embrace a new beginning is here!

If you’re seeking a rewarding career in a fast-paced environment that offers career growth, the opportunity to learn from industry leaders, and the chance to make a meaningful impact, the City of Savannah’s Innovation and Technology Services (ITS) Department invites you to apply for the position of Project Manager. We are looking for a highly qualified, customer-focused, collaborative, inclusive, and skilled professional to join our team!

Role

As our new ITS Project Manager, you will lead and oversee technology projects that align with our business goals. In this role, you will:

• Develop and manage project implementation plans, including scope, timelines, deliverables, and objectives.
• Facilitate analysis and design sessions to ensure business requirements are accurately captured and addressed.
• Create and execute implementation strategies focused on meeting current and future performance goals.
• Collaborate with project sponsors to define success criteria.
• Identify potential risks, manage changes in project scope, and develop contingency plans.
• Prepare and present budget proposals and recommend necessary adjustments.
• Manage the full project lifecycle, ensuring adherence to best practices in scope, quality, risk, and change control.

Join us in shaping the future of technology for the City of Savannah—where your skills, vision, and leadership will make a difference every day.

We offer great pay, excellent benefits to include medical, dental, and vision plans, life insurance, employee/spouse/child supplemental life insurance, short-term disability, tuition reimbursement, wellness programs, deferred compensation plan (457 B), pension plan, flexible spending account, home purchase assistance and 12 paid holidays!

Essential Job Functions

• Promotes the use and adoption of standard Project Management Methodology (PMM) and supports functional and ITstaff by providing guidance in the usage of PMM.
• Collaborates to develop, and appropriately execute a communication strategy, including stakeholder analysis, change management, communications, and adoption plans.
• Determines the frequency and content of status reports from the project team, analyzes results and troubleshoots problem areas, and delivers overall progress reports to senior management and stakeholders.
• Negotiates with department managers, when necessary, regarding the support of required personnel within the organization to ensure project continuity through completion.
• Manages relationships across organization and divisions to develop a thorough understanding of core business functions and align projects with overall business objectives.
• Conducts quality assurance audits in support of project quality plan, including project post-mortem assessments and suggests improvements in process or procedure.
• Ensures timely and on-budget delivery and project implementation.
• Manage customer relationships to meet ITS expectations of customer satisfaction and quality.
• Facilitates various working sessions (e.g., meetings, process mappings, dress rehearsals)
• Perform other duties as assigned.

Minimum Qualifications

• Three years of project management experience.
• Bachelor’s degree in Business, Management, Project Management, Computer Science from an accredited college or university or any equivalent combination of education, training, and experience.
• Experience in leading teams in a project supervisory capacity
• Demonstrated highly developed oral and written communication skills, particularly in reporting, public presentation and consultation, and the ability to negotiate and communicate with relevant internal and external stakeholders.
• Good interpersonal skills with cross functional staff.
• Experience working with vendors to achieve acceptable and appropriate deliverables
• Demonstrated commitment to excellent customer service.
• Creative problem solving.
• Detail-oriented with strong organizational skills
• Experience in the use of the Microsoft 365 platform.

Preferred Qualifications

• Five years of project management experience.
• PMP or CAPM certification
• Experience with IT projects.
• Demonstrably high standards in at-paced work environment, able to identify a sense of urgency
• Ability to define product benefits effectively to nontechnical management
• Experience in the use of project management software (Smartsheet)

Work Location: 1000 Business Center, Drive Suite 120 Work Hours: 8 am - 5 pm

Additional Requirements

Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment.

Note: While standard business hours are 8:00 AM to 5:00 PM, IT project managers may occasionally be required to workoutside these hours based on the needs of their assigned projects

Additional Information

People Skills

• Accountability and Integrity: Owning outcomes, holding self and other accountable, maintaining transparency, upholding ethical standards.
• Communication: Active listening, clear verbal and written communication.
• Leadership: Motivating teams, making decisions under pressure, leading by example, and conflict resolution.
• Emotional Intelligence: self-awareness, empathy toward stakeholders, managing your emotion and reading others, building trust.
• Problem-Solving: root cause analysis, creative thinking under constraints, navigating ambiguity.
• Adaptability: embracing change and uncertainty, remaining calm under pressure, shifting priorities when needed, agile mindset.
• Negotiating and Influence: Managing stakeholder expectations, gaining buy-in without authority.
• Time Management and Prioritization: managing multiple workstreams, focusing on critical path tasks, avoiding scope creep.
• Collaboration and Teamwork: fostering cross-functional cooperation, encouraging inclusive team participation, mediating differing viewpoints, celebrating ream wins.
• Cultural and Organizational Awareness: Sensitivity to diverse work cultures, adapting to organization norms, understanding informal power structures, navigating across departments and hierarchies.
• Coaching and Mentoring: sharing lessons learned, supporting professional growth.
• Resilience: Bouncing back from setbacks, handling criticism constructively, sustaining energy through long projects, and leading through crises.

Core Technical Skills

• Proficiency in: Smartsheet (schedule management, documentation, reporting) or similar PMIS, MS Teams(collaboration), SharePoint (documentation)
• Project Scheduling & Planning: Work Breakdown Structure (WBS) creation, Gantt chart development, Critical Path Method (CPM), Resource leveling & allocation, Time tracking tools.
• Budgeting & Cost Control: Cost estimation techniques (bottom-up, analogous, parametric), Budget forecasting and variance analysis, Financial reporting in Excel, ERP tools.
• Risk Management: Risk identification and assessment, Quantitative and qualitative risk analysis, Risk register management, Mitigation and contingency planning.
• Requirements Gathering & Business Analysis: Use of Business Requirements Documents (BRDs) and Functional Specs, User stories and acceptance criteria, Process mapping (using Visio, Lucidchart), Stakeholder analysis.
• Data Analysis & Reporting: Advanced Excel (pivot tables, formulas, macros), KPI tracking and project performance dashboards.
• Documentation & Version Control: Technical writing for SOPs, charters, and manuals, Document control systems(e.g., SharePoint, Smartsheets), Change management tracking.
• Systems Integration & Technology Understanding: Understanding of APIs, system workflows, and data flows, familiarity with ERPs, infrastructure basics (cloud vs. on-premise, networks, databases).
• Compliance & Governance: Regulatory compliance standards, PMO governance models and stage gate reviews, Audit preparedness and documentation traceability.

City Of Savannah Employee Benefits

Overview of Benefits

Paid Holiday

Paid Vacation

Paid Sick Leave

Defined Benefit Retirement Pension Plan

Protective Services Retirement Plan (select positions)

Deferred Compensation Retirement Plan

Retirement Seminars

PPO Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Wellness Programs

Health & Wellness Incentives

Long Term Disability

Excellence and Service Recognition

Employee Development and In-Service Training

Educational Assistance Program

Uniform Allowance (select positions)

Employee Assistance Program

Discounts and Memberships

Employee Relations

Direct Deposit

Credit Union

Pretax Parking Deductions

Employer Assisted Home Purchase Program

Domestic Partnership Benefits

Healthcare

PPO Medical Plus Plan

PPO Medical Basic Plan

Dental Plus Plan

Dental Basic Plan

Vision Service Plan

Life Insurance

Basic Life and ADD

Supplemental Life Employee

Supplemental Life Spouse

Supplemental Life Child

Benefits costs are paid by the City of Savannah, by the employee or shared by both the City and the employee.

01

Do you have a bachelor's degree and six (6) years of experience in project management?

Yes

No

10

Do you have a PMP or CAPM certification?

Yes

No

11

Supplemental Question 1 Describe your project management experience. (Do not state"See Resume".

12

Supplemental Question 2 Describe your experience leading teams in a projectsupervisory capacity. (Do not state "See Resume"."

13

Supplemental Question 3 Describe your experience conducting quality assurance auditsin support of project qualityplan. (Do not state "See Resume"."

14

Supplemental Question 4 Indicate your proficiency with Microsoft 365 platform.

Beginner

Intermediate

Advanced

Expert

Required Question