ITS Project Manager

Concord Hospital Health System; Concord (NH); On-site; USD 110,000 - 160,000; Full time

Job summary

Concord Hospital is seeking an experienced Project Manager to lead enterprise-scale ITS initiatives spanning clinical, operational, and technical domains. You will ensure patient safety, regulatory compliance, and system reliability while aligning technology investments with organizational strategy.

The role emphasizes executive communication, governance, and delivering measurable benefits across complex programs in a regulated healthcare environment.

Qualifications

• Ten+ years of progressive project management experience.
• Healthcare or regulated environments preferred.
• Certification: PMP® is required; Agile/Lean/ITIL assets.

Responsibilities

• Serve as enterprise-level accountable for complex ITS initiatives and align priorities.
• Translate strategy into executable programs; provide decision support.
• Lead cross-functional teams across internal and vendor boundaries without direct authority.
• Model governance, accountability, and PMO maturity within ITS department.
• Choose delivery methodologies based on risk, regulation, and complexity.
• Develop integrated plans with scope, schedule, budget, resources, risks.
• Maintain end-to-end accountability from initiation to closure.
• Coordinate execution with internal teams and external partners for outcomes.
• Maintain financial accountability: budgeting, forecasting, ROI analyses.

Skills

Enterprise leadership

Stakeholder management

Regulatory compliance

Budget management

Executive communication

Education

Bachelor's degree

MBA preferred

Job description

Summary

The Project Manager provides enterprise-level leadership for complex, high-impact ITS initiatives that span clinical, operational, and technical domains. The role is accountable for delivering outcomes that directly support patient safety, care delivery, regulatory compliance, operational efficiency, and system reliability.

Operating beyond mid-level project coordination, the Project Manager represents a professional contributor with enterprise influence, cross-functional authority, financial accountability, governance leadership, and executive-level communication, ensuring technology investments align with organizational strategy and Concord Hospital’s mission of quality, accountability, and sustainable operations.

Education

Bachelor’s degree (BA or BS) in Information Technology, Business Administration, Healthcare Administration, or a related field required

MBA or equivalent graduate degree preferred

Certification, Registration & Licensure

Project Management Professional (PMP®) certification required

Additional certifications (e.g., Agile, Lean, ITIL) considered an asset.

Experience

Ten (10) or more years of progressive project management experience, preferably within healthcare, ITS, or other highly regulated environments

Demonstrated success leading enterprise-scale, cross-functional initiatives with significant financial, operational, and organizational impact

Proven experience engaging with executive and senior leadership

Responsibilities

• Serves as the enterprise-level point of accountability for complex ITS initiatives, engaging executive, clinical, operational, technical, and vendor stakeholders to align priorities and organizational outcomes.
• Operates as a strategic advisor to senior leadership by translating organizational strategy into executable programs and initiatives, providing decision support through analysis of risks, trade-offs, and impacts.
• Exercises enterprise influence to lead cross-functional, multidisciplinary teams without direct line authority, coordinating resources across organizational and vendor boundaries.
• Establishes and models senior-level leadership standards, professional accountability, and governance discipline expected within a regulated healthcare environment; mentors junior staff to strengthen PMO capability and maturity across the ITS department.
• Determines and applies appropriate delivery methodologies (predictive, adaptive, or hybrid) based on clinical risk, regulatory obligations, system complexity, and organizational readiness.
• Directs the development of integrated, enterprise-level plans encompassing scope, schedule, budget, resources, risks, dependencies, and constraints, ensuring alignment with clinical workflows, operational readiness, and compliance requirements.
• Holds end-to-end accountability for initiative execution from initiation through closure, ensuring conformance with governance frameworks, ITS standards, and strategic objectives.
• Oversees coordinated execution across internal teams and external partners to achieve defined outcomes and deliver sustainable enterprise value.
• Maintains full financial accountability, including budget ownership, forecasting, variance management, and corrective action; develops business cases, cost-benefit analyses, and ROI assessments to support investment decisions.
• Produces and presents executive-level performance reporting and dashboards, leveraging financial and operational metrics to inform leadership decisions and benefits realization.
• Anticipates and mitigates enterprise risk and uncertainty by governing scope, schedule, cost, and change control, exercising senior judgment to protect compliance, patient safety, and organizational objectives.
• Participates in the Administrative on-call rotation as assigned.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.

Know Your Rights: Workplace Discrimination is Illegal

Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical And Work Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is SEDENTARY. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull less than 10 pounds, and occasionally lift, carry or push/pull up to 10 pounds.

While performing the duties of this job, the employee is regularly required to hear, and speak. The employee is frequently required to bend, do fine motor, do repetitive motion, reach, sit, and walk. The employee is occasionally required to drive, and squat.

Specific vision abilities required by this job include near vision.

The employee is occasionally exposed to variable weather conditions.

The noise level in the work environment is usually moderate.